Director of Operations

Director of Business Operations & Governance Our client is seeking a highly organized, strategic, and hands‑on Director of Business Operations & Governance to lead and optimize the organization's operational infrastructure. This leadership role serves as a key business partner to the CEO and is responsible for driving operational excellence, financial oversight, governance, compliance, and administrative effectiveness across the organization. The ideal candidate is a versatile business leader who thrives in a dynamic environment, enjoys working across multiple functional areas, and has a proven ability to balance strategic planning with day‑to‑day execution. This position offers a unique opportunity to influence company growth, improve organizational performance, and build scalable processes that support long‑term success. Position Overview The Director of Business Operations & Governance is responsible for developing and executing operational strategies that support organizational growth, efficiency, and profitability. The role oversees a small, multidisciplinary administrative team and provides leadership across business operations, finance, governance, compliance, human resources administration, and commercial operations support. Reporting directly to the CEO, this individual will lead budgeting and financial tracking processes, governance initiatives, KPI reporting, process improvements, and organizational alignment efforts. The position also supports sales and marketing initiatives, employee engagement programs, and external stakeholder relationships. Key Responsibilities Strategic Leadership Develop and execute operational strategies aligned with organizational goals and growth objectives. Identify and implement process improvements, systems enhancements, and operational best practices. Partner with executive leadership to evaluate business expansion opportunities, strategic partnerships, and market growth initiatives. Drive organizational effectiveness through continuous improvement and scalable business practices. Align operational priorities with long‑term strategic objectives. Business Operations & Administration Oversee day‑to‑day administrative operations and business support functions. Establish and maintain internal processes, document control systems, and office procedures. Manage company records, reporting systems, and internal communications. Oversee office resources, vendor relationships, and third‑party service providers. Ensure operational consistency and efficiency across all administrative functions. Finance & Business Performance Lead annual budgeting processes and ongoing financial planning activities. Develop, maintain, and analyze KPI dashboards and operational performance metrics. Oversee banking relationships, expense management, and accounting workflows. Coordinate with external accounting partners on audits, tax filings, and financial compliance. Ensure accuracy, integrity, and timeliness of financial reporting. Monitor organizational performance and provide actionable insights to leadership. Human Resources Administration Administer employee benefits programs and coordinate with external providers. Manage onboarding, offboarding, and employee lifecycle processes. Maintain job descriptions, performance management processes, and KPI alignment. Ensure compliance with employment laws, regulations, and company policies. Support employee engagement initiatives and foster a positive workplace culture. Assist leadership in developing and maintaining organizational structure and workforce planning initiatives. Commercial Operations Support Oversee contractor management platform compliance to ensure uninterrupted customer site access and operational readiness. Support sales and marketing teams through administrative coordination and operational support. Assist in the development and management of marketing materials and commercial tools. Manage corporate insurance programs, including liability and workers' compensation coverage. Coordinate domestic and international logistics activities, including customs and duties requirements when necessary. Support cross‑functional initiatives that contribute to revenue growth and customer success. Legal & Contract Administration Review, organize, track, and maintain contracts, NDAs, and business agreements. Coordinate with external legal counsel as needed. Maintain centralized records of legal documents and renewal schedules. Ensure corporate filings and legal documentation remain current and compliant. Support contract governance and risk management activities. Governance & Compliance Lead the preparation and coordination of Board reporting materials and governance documentation. Track and report company‑wide performance metrics and KPIs. Develop and maintain governance frameworks, policies, procedures, and documentation. Support leadership alignment around strategic initiatives and organizational priorities. Ensure compliance with applicable regulatory requirements and internal standards. Promote accountability, transparency, and operational discipline throughout the organization. Qualifications Education Bachelor's degree in Business Administration, Management, Finance, or a related field required. MBA or other advanced business degree preferred. Experience Progressive leadership experience in business operations, finance, administration, or related functions. Demonstrated success managing multiple business functions within a small to mid‑sized organization. Experience supporting executive leadership and driving cross‑functional initiatives. Strong background in budgeting, financial reporting, KPI development, and operational management. Experience with governance, compliance, HR administration, and process improvement initiatives preferred. What Success Looks Like Improved operational efficiency and process consistency across the organization. Accurate financial reporting and effective budget management. Strong governance practices and executive reporting processes. Engaged employees and well‑managed HR administration programs. Reliable KPI tracking that supports data‑driven decision‑making. Scalable business infrastructure that supports continued organizational growth. #J-18808-Ljbffr