Program Support Specialist

Description

The Program Suport Specialist will lead the delivery of a managed services program. This role will serve as the primary point of contact for leadership and be responsible for driving program governance, workforce reporting, operational coordination, risk management, process standardization, and stakeholder communication.

The Program Suport Specialist will oversee a team of Program Administrators and ensure the successful execution of reporting, administrative coordination, escalation management, and performance tracking activities. The ideal candidate will thrive in a fast-paced environment, demonstrate exceptional organizational skills, and possess strong program management experience supporting large-scale operational organizations.

The Services are expressly designed to:

Reduce administrative burden

Improve consistency, visibility, and closed‑loop tracking across workforce activities

Program Leadership & Governance

Serve as the primary liaison between leadership and the program delivery team.

Establish and maintain program governance, communication strategies, and escalation paths.

Develop and manage project plans, operating rhythms, and reporting cadences.

Lead program start-up, stabilization, and execution phases.

Drive stakeholder alignment on program success metrics and service level expectations.

Reporting & Operational Management

Oversee development and delivery of weekly program status reports and executive readouts.

Ensure accurate collection, analysis, and reporting of operational metrics.

Monitor service delivery performance against agreed-upon KPIs and SLAs.

Identify operational risks, dependencies, and process improvement opportunities.

Drive closed-loop tracking and visibility across workforce activities.

Process Improvement & Standardization

Assess current-state operations and recommend process enhancements.

Standardize administrative workflows, templates, taxonomies, and reporting processes.

Develop and maintain operating procedures, playbooks, and knowledge repositories.

Support scaling strategies for expansion to additional data center clusters or organizations

Stakeholder Engagement

Facilitate regular meetings with AWS leaders and cross-functional teams.

Communicate program status, challenges, and recommendations to executive stakeholders.

Coordinate escalation management and issue resolution activities.

Promote consistent communication across multiple PDX region sites.

Additional Skills & Qualifications

Experience managing complex operational or enterprise programs.

Strong project planning, reporting, and stakeholder management skills.

Experience creating executive-level dashboards, metrics, and status reports.

Excellent communication and presentation skills.

Advanced Microsoft Excel, Power BI, SharePoint, and Microsoft Office Suite skills.

Preferred Qualifications

Experience supporting AWS, data center operations, infrastructure operations, or technical operations organizations.

Experience managing geographically distributed programs.

PMP, Agile, Lean, or related certifications.

Experience leading managed services or workforce operations programs.

Job Type & Location

This is a Contract position based out of Boardman, OR.

The pay range for this position is $39.00 - $39.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Boardman,OR.

This position is anticipated to close on Sep 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.