Financial Counselor

Financial Counselor At Mesa Springs, we are committed to empowering and supporting a diverse workforce that can drive quality, scalability, and significant impact across our hospitals and communities. In this role, you will support patients and community members who are receiving care in our facilities. Who We Are Mesa Springs offers customized rehabilitation tailored to the specific needs of those recovering from a stroke, brain injury, neurological conditions, trauma, spinal cord injury, amputation or orthopedic injury. Why Choose Us Affordable medical, dental and vision plans for full‑time employees and families Competitive paid time off Tuition reimbursement, continuing education opportunities and apprenticeship programs for eligible employees 401(k) retirement plans Flexible spending and health savings accounts Role Overview The Financial Counselor provides guidance to patients in all aspects of their financial responsibilities that result from acceptance of the facility's services. Counselor assesses patients' financial ability, determines ability to pay, advises patients on insurance benefits, explains financial liability, collects payment, negotiates payment arrangements, secures financing, identifies funding sources and resolves any confusion the patient may have about their financial obligations to the facility. Essential Functions Provides accurate account and billing information to required departments within specified timelines. Ensures effective implementation of collection measures for uncollected co‑pays, deductibles and coinsurance. Serves as an additional point of contact regarding benefit determination within departmental timelines. Maintains self‑pay work list and ensures accounts are worked out daily and documented within the software system. Provides required follow‑up on all patient accounts to collect co‑pays, deductibles and coinsurance at time of services rendered. Ensures admitted patient accounts are verified, corrected and completed within 24 hours of admission. Gathers and collects all pertinent financial information to accurately assess the patient. Works with uninsured patients to identify potential Medicaid eligibility and makes appropriate referrals to internal or external agencies. Processes all insurance requests from other departments and physician billing offices in a timely manner. Informs billing/collections staff of any pertinent information needed to submit a “clean” claim when charges occur during/after visits. Qualifications High school graduate or equivalent preferred. Previous experience in healthcare collections or a related field, or any combination of education, training, or experience in a health‑care business office setting preferred. Valid driver’s license preferred. Capability to work flexible hours and overtime. Crisis Prevention Training (CPI) within 30 days of employment and prior to patient contact. EEOC Statement Mesa Springs is committed to providing equal employment opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law. #J-18808-Ljbffr