Branch Manager

WHO We Are Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers to building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies. Job Description We are seeking a Branch Manager to join our Franklin, CT team! Position Summary Manage assigned branch toward a strong economic performance including achieving branch goals and budgets; community relations and new business development; staffing branch operations; supervising and developing member service representatives; ensuring effective and efficient member service, maintaining adherence to branch operating policies and procedures, and maintaining appropriate facilities and equipment. Responsibilities Branch Operations Maintain effective branch operations including, timely opening and closing, adequate staffing levels, and effective member service. Ensure adherence to operational policies, procedures and controls to ensure the safety and security of employees, members and credit union assets. Recommend action plans to improve operational policies, procedures and controls, and mitigate controllable losses in operations. Oversee the physical facilities and equipment of the branch office, establish appropriate safety practices for employees, and ensure security procedures are being followed. Apply and evaluate policies and procedures for the branch. Ensure that the branch is in compliance with Self-Help’s processes and procedures, federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies. Assist staff or members in solving complex account problems. Serve as first escalation point for member issue resolution including complaints, exceptions, and requests for management. Manage the lending function of the branch; conduct loan interviews; process, approve and/or close loans; ensure adherence to sound credit practices and administration policies. Implement plans and coordinate programs and activities to meet performance goals. Fill-in for and support staff as needed and perform other projects and duties as needed. Staff Management and Development Review and evaluate daily, weekly, monthly calendar to ensure that the branch is properly staffed and that everyone’s time is maximized to serve members. Supervise branch staff to deliver effective and efficient member service, and provide feedback as needed. Supervise branch staff to deliver effective and efficient member service; identify development needs and provide timely feedback. Conduct timely hiring, employee development, performance management, and compensation reviews for branch tellers and member service representatives. Ensure that staff receives on‑going training, including compliance and security procedures. Create and maintain a cross‑selling environment within the branch. Business Planning - Financial Management - Strategic Planning Maintain knowledge of accounting and financial principles, marketing and sales principles, credit analysis, economics and other bank functions. Monitor branch performance and activity, including number of transactions, volume, teller errors, loan volume, teller and loan personal sales, and new accounts. Perform auditing, reconciling, and reporting to ensure adherence to quality controls, compliance and managing branch self‑assessment process. Participate in strategic planning to develop branch level production goals, budgets and operating plans to achieve them. Business Development/Other Analyze trends in both local/niche market and member profiles to identify potential sales, service opportunities and performance variability factors. Serve as an active participant in key community development and policy initiatives in the local community and surrounding areas. Represent and promote Self-Help in community and business development activities to enhance Self‑Help’s brand and demand for products and services with particular focus on deposit, mortgage, and consumer loan growth. Work in collaboration with other branches and colleagues on issue campaigns that advance Self‑Help’s community economic development priorities, programs, and activities. Research, develop and maintain relationships with key loan‑generating opportunities, in coordination with Self‑Help mortgage, commercial and consumer lending staff to promote regional development and responsible lending. This includes effectively representing Self‑Help with realtors, non‑profits, banks, government agencies and other community partners. Create short and long‑term development strategies in conjunction with team and senior management to optimize branch capacity, identify new opportunities for improvement and growth, and ensure achievement of business goals. Perform other duties as may be deemed necessary. Qualifications Bachelor’s degree or equivalent combination of education and/or experience and 5 years of banking or retail experience, including 3 years of supervision. Prior sales or sales management experience in a financial institution, retail or service industry preferred. Strong commitment to our mission – creating economic opportunity for traditionally underserved communities. Preference for working in organizations that place priority on teamwork and collaboration Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods and coordination of people and resources. Analytical and problem solving skills Proficient with Microsoft Word, Excel and PowerPoint May be required to travel to cover other branches. English/Spanish fluency may be required. Ability and willingness to work beyond normal work hours, as needed. Equal Opportunity Statement Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Company Disclaimer Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status. #J-18808-Ljbffr