Program Manager - BPCI

Software Guidance & Assistance, Inc., (SGA), is searching for a Program Manager - BPCI for a contract assignment with one of our premier SaaS clients in San Jose, CA. This is a hybrid role.



Responsibilities:

• Design, develop and deploy cross-functional operational improvement initiatives
• End-to-End program and project management in line with the best in class industry standards
• Partner with various functions like Finance, M&A, IT etc. to envision and deliver high-quality business solutions
• Mapping and re-engineering business processes continuously to ensure that Operations are lean and streamlined
• Identify and set-up process/system controls to sustain implemented changes and solutions
• Collaborate and manage workstreams in large scale business transformational programs
• Influence and drive key decisions regarding the projects

Required Skills:

• Business Acumen and Analysis:
  • Strong ability to understand organizational strategic direction and translate those in to functional and operational change and improvements
  • Research market trends and industry best practices to augment functional operating models
  • Conversant with operational data analysis methodologies, tools and techniques
  • Ability to create strong business cases for projects and work with the leadership team on prioritizations
• Problem solving skills
  • Demonstrated ability to adapt and operate in a rapidly changing business landscape
  • Ability to dissect, collaborate and delegate tasks towards solving complex business problems
  • Focused on rapid value creation through quick wins and long term sustainable value realizations
  • A strong Change Manager with tenacity to follow through till closure
• People Skills:
  • Ability to paint an exciting visual for overall project designs and operating models to influence stakeholders and leadership
  • Strong people skills, with distinctive ability to influence across levels and teams
  • Maturity to deal with ambiguity and agility to switch gears, strategic and tactical, according to organizational needs and dynamics
• Experience Level:
  • 6-8 years of progressive experience which includes Business Strategy/M&A Integrations/Consulting/Customer Experience functions
  • Core 3-5 years of demonstrated success in leading/driving business transformation, operational excellence or process engineering projects
• Strong understanding of various business process improvement methodologies
• Bachelor's degree or equivalent a must; MBA or equivalent strongly preferred

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .


SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy. #LI-JG1