Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring Bonus
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my State Farm agency in 2010 and currently lead a team of six with more than 65 years of combined insurance experience. I'm passionate about helping customers protect what matters most while building a workplace where people can grow, succeed, and enjoy coming to work each day. You'll also be greeted by our office dog, Ellie, who is part of the team and comes to work every day!

Giving back to our community is a core part of who we are. I've been actively involved in many local civic organizations over the years, serving on boards and as president of groups such as Rotary, the Chamber of Commerce, and the Sand Springs Education Foundation. Building strong relationships in our community is just as important to us as building them with our customers.

Our agency offers health benefits, a 401(k), and a strong commitment to work-life balance. We believe in supporting our team members both professionally and personally so they can build rewarding, long-term careers.

Our culture is truly family-oriented. We work hard, hold each other accountable, and have a lot of fun together along the way. I believe in giving my team the freedom and autonomy to succeed without micromanaging. If you're looking for a supportive team where your contributions are valued and you can grow both personally and professionally, we'd love to meet you.

ROLE DESCRIPTION:
As Account Representative for Steve Lane - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Willingness to obtain Property & Casualty license.