Floor Manager

Seeking a hands‑on, service‑driven Floor Manager to lead daily floor operations in our high‑energy, upscale dining environment. This role requires strong leadership presence, operational awareness, and a commitment to delivering an exceptional guest experience. *MUST BE AVAILABLE NIGHTS AND WEEKENDS* Position Summary The Floor Manager oversees all front‑of‑house floor activity, ensuring smooth service flow, strong team performance, and consistent execution of food, beverage, and hospitality standards. This is a highly visible leadership position that demands urgency, organization, and accountability. Responsibilities Maintain active floor presence during all shifts Ensure exceptional guest experience through table touches and real‑time service recovery Manage reservations and seating flow using Tock Oversee POS accuracy and reporting using Toast Monitor pacing, table turns, and section balance Ensure all food and cocktails are presented correctly and meet quality standards Supervise servers, bartenders, hosts, bussers, food runners, and kitchen support staff Lead pre‑shift meetings and communicate nightly goals Enforce company policies, service standards, and uniform compliance Assist with staffing, scheduling, and labor control Support hiring and training in partnership with the General Manager Ensure compliance with health, safety, and alcohol service regulations Support high‑volume weekends, events, and seasonal business Qualifications 3+ years of restaurant management experience Upscale serving and/or bartending experience required Proficient in Tock and Toast POS ServSafe certified Strong leadership, communication, and problem‑solving skills Highly organized and detail‑oriented Bilingual (English/Spanish) preferred, not required Must be able to work a flexible schedule averaging 45–55 hours per week , including nights, weekends, and holidays, to meet the operational needs of the restaurant. #J-18808-Ljbffr