Contact Center Forecasting & Planning Lead
American Airlines
American Airlines is seeking a Manager, Contact Center - Planning and Forecasting in Fort Worth, TX. You will lead a skilled team of analysts to forecast call volumes and staffing needs, partner with Finance and Contact Centers on budgets, and drive strategic initiatives to optimize customer experience across the Contact Center. The role requires strong analytical capabilities, leadership, and advanced Excel modeling to support multimillion-dollar headcount planning and financial forecasts. #J-18808-Ljbffr American Airlines
Vacancy posted 2 days ago
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