Data Center Service Engineer

Job Description

Job Description

Position: Data Center Service Engineer

Location: Memphis, TN 38167

Duration: long term contract to hire

Pay rate range $41.61/hr on w2

Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.

Travel: No

What You’ll Do:

Provide on-site technical support for Dell PowerEdge and other enterprise server hardware

Diagnose and resolve server hardware failures and system issues to minimize customer downtime

Perform hands-on hardware installation, removal, replacement, and repair, including:

Memory/DIMMs

CPUs/processors

Power supplies

Fans and cooling components

Hard drives/SSDs

RAID/HBA components

NICs and other PCIe components

GPUs and accelerator hardware

Motherboards/system boards and other server components

Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration

Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics

Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms

Execute both reactive break/fix and preventive maintenance following established procedures

Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources

Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution

Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details

Escalate complex technical issues when appropriate

Participate in on-call rotations and provide extended coverage as required

What You Bring – Required

3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure. Direct, hands-on experience physically working on server hardware — installing, removing, diagnosing, repairing, or replacing server components

Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs

Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment, Strong understanding of server hardware architecture and troubleshooting methodology

Experience with hardware diagnostics, BIOS/firmware, and server management tools

Familiarity with Linux or similar operating systems

Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues, Comfortable working independently in a customer-facing environment

Ability to clearly communicate technical issues and resolutions to customers and internal teams

Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules