Service Advisor

Job Description

Job Description

Join Our Team as a Service Advisor at Marc's Garage!

We’re a trusted, locally owned repair shop looking for a Service Advisor who enjoys working with people, values honesty, and takes pride in doing things right.

You’ll be the main point of contact for our customers—listening to concerns, explaining repairs clearly, and working closely with our technicians to deliver a smooth, professional experience.

The Role

As our Service Advisor, you’ll be the voice and face of the shop and the advocate for our customers. You’ll guide them through the repair process with transparency and confidence while working closely with our technicians to ensure accuracy, efficiency, and quality.

This position is ideal for someone who prefers relationships and understands that trust is the foundation of a successful independent shop.

What You’ll Do

• Welcome customers and perform thorough vehicle check-ins
• Listen carefully to their concerns and ask the right diagnostic questions
• Write clear, accurate repair orders with proper documentation
• Explain findings and recommendations in easy-to-understand terms
• Provide honest estimates and realistic timelines
• Communicate daily with technicians to keep jobs moving smoothly
• Keep customers informed with timely updates—no surprises
• Build long-term customer relationships through integrity and follow-through

What We’re Looking For

• Strong interpersonal and communication skills
• Detail-oriented and highly organized
• Ability to explain automotive repairs so that it is easy to understand
• Calm, professional demeanor in a fast-paced environment
• Respect for technicians and appreciation for quality workmanship
• Automotive service advisor experience preferred, but we will train the right person
• Independent shop experience is a plus

Pay: Ranges from $20-$30/hour depending on experience

What we offer : Competitive Hourly or Salary Pay, Health and Dental Insurance, Paid training and certification reimbursement, Paid time off and holiday pay, Monday through Friday workweek (no weekends--we understand the importance of your weekends being free for friends and family), Birthday treats, occasional lunches, new friendships, Simple IRA plan, and much more!

Why Join Our Shop?

We’re not a high-pressure dealership or a volume-at-all-costs operation. We take the time to do things right, treat people fairly, and stand behind our work. If you’re looking for a place where your professionalism matters and your work makes a real impact, we’d love to hear from you.