Desktop Support Specialist

Job Description

The Helpdesk Support Specialist provides hands-on technical support to internal and external users, including direct support to the CEO. This role focuses on personal computers, desktop applications, and related hardware in a predominantly Microsoft network environment. You will configure, install, and troubleshoot Windows and Mac devices, support Office 365 and collaboration tools, and work closely with network and systems engineers and external vendors to ensure reliable IT service delivery.

Responsibilities

• Provide technical support to internal and external customers for personal computers, desktop applications, and related hardware.
• Deliver dedicated technical support to executive leadership, including the CEO, ensuring timely and high-quality issue resolution.
• Support Windows and Mac desktop applications, including user interfaces, word processing, spreadsheets, databases, and application integration tools.
• Set up, upgrade, and install desktops and laptops; configure, test, and install hardware, operating systems, peripherals, and application software.
• Apply solid understanding of PC imaging concepts and systems to deploy and maintain user devices efficiently.
• Provide desktop technical support for personal computers, printers, fax machines, and related equipment; evaluate requirements and issues and recommend or implement corrective actions.
• Assist the IT applications group in supporting administrative applications, including Microsoft Office 365 and mobile device management (MDM) solutions.
• Support IT service requests and hardware procurement activities, including new hire setups and separation-related equipment removals.
• Collaborate closely with regional and global network and system engineers to support day-to-day IT infrastructure operations.
• Utilize IT service management tools and ticketing systems to log, track, and resolve incidents and service requests in a structured and timely manner.
• Administer and support the VOIP phone system, specifically RingCentral telephony, to ensure reliable voice communication services.
• Develop or identify training materials and conduct in-person training sessions for users on desktop applications and related tools.
• Maintain current and accurate support documentation and publish it for team collaboration and knowledge sharing.
• Stay up to date on company lab environments, desktop application products, and technology trends relevant to the role.
• Support and assist with IT projects, including new site implementations related to networking, computer and printer connectivity, and telephony.
• Provide audio-visual support for meetings, ensuring conference rooms and AV equipment function properly.
• Perform other IT support duties as assigned to contribute to overall service quality and operational efficiency.

Essential Skills

• Approximately 2+ years of helpdesk or technical support experience, providing hands-on support for end users.
• Strong understanding of networking concepts and basic networking knowledge to support connectivity and troubleshooting.
• Broad knowledge of personal computers (Windows and Mac), including both hardware and software, preferably in a Microsoft network environment.
• Experience supporting Windows operating systems and Mac OS in a business environment.
• Proficiency with Microsoft Office 365, including common productivity and collaboration applications.
• Demonstrated ability to configure, install, and troubleshoot hardware, operating systems, and peripherals.
• Experience with PC support, including desktops and laptops, imaging processes, and device deployment.
• Hands-on experience supporting printers and related peripherals in an office environment.
• Experience providing audio-visual support for meetings, including conference room technology and AV equipment.
• General knowledge of the Internet and related services such as email to assist users with connectivity and application issues.
• Ability to work comfortably under pressure while maintaining high standards of quality and accountability.
• Excellent verbal and written communication skills to deliver clear, professional, and customer-focused support.
• Strong customer service orientation, with the ability to interact effectively with users at all levels of the organization.

Additional Skills and Qualifications

• Familiarity with Microsoft network environments and integration of desktop applications into broader infrastructure.
• Experience using IT service management tools and ticketing systems to manage incidents and requests.
• Exposure to or experience with mobile device management (MDM) solutions in support of Office 365 and mobile users.
• Experience collaborating with network and systems engineers in regional or global teams.
• Knowledge of VOIP phone systems, particularly RingCentral telephony platforms.
• Ability to create, maintain, and improve user-facing training materials and internal support documentation.
• Technical certifications related to IT support, networking, or operating systems are a plus.
• Strong sense of ownership, pride, and responsibility in the quality and reliability of delivered IT services.

Work Environment

This role is fully on-site in Naperville, IL, working Monday through Friday from 8:00 a.m. to 5:00 p.m. You will support roughly 250260 end users across Canada and the United States in a professional office setting. The environment relies heavily on Windows and Mac computers, Microsoft Office 365, printers, VOIP telephony via RingCentral, and audio-visual equipment for meetings. You will use IT service management and ticketing tools as part of daily operations and collaborate with regional and global IT teams. The culture values individuals who are comfortable working under pressure and who take pride and responsibility in their work. Dress expectations align with a typical professional office environment.

This is a Contract to Hire position based out of Naperville, IL.

The pay range for this position is $21.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Naperville,IL.

This position is anticipated to close on Oct 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.