Pharmacy Customer Service Associate

Walgreens Boots Alliance

Montgomery, AL

Job Description

Models and delivers a distinctive and delightful customer experience.
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.
Recommends items for sale to customer and recommends trade-up and/or companion items.
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

External Basic Qualifications

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.
Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
Prefer good computer skills.
Prefer the knowledge of store inventory control.
Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Pharmacy Customer Service Associate in Montgomery, AL vacancy

Sales Coordinator
Sales Coordinator The Sales Coordinator supports the team by managing administrative tasks, coordinating client inquiries for rooms and events, preparing sales materials (proposals, reports), maintaining client databases, and ensuring smooth communication between sales...
Suggested
RAM HOTEL MANAGEMENT LLC
Montgomery, AL
2 days ago
Sales Coordinator
...telemarketing, selling guest rooms, special guest requests, catering services and banquet facilities, etc. The Sales Coordinator will... ...solicit business through direct sales solicitation; secure new customers; maintain existing customers while executing sales plans...
Suggested
Flexible hours
Night shift
Residence Inn Columbus
Montgomery, AL
3 days ago
PT Customer Service Associate
$15.1 - $19.65 per hour
...8) DUTIES AND RESPONSIBILITIES Provide outstanding friendly customer service. Observe and follow all company policies and established procedures... ...work area free from debris and safety hazards. Treat all associates with fairness, dignity, and respect. Perform accurate price...
Suggested
Shift work
Hannaford Supermarkets
Montgomery, AL
2 days ago
Customer Service Associate
...Roses 706,2097 Coliseum Blvd, Vista View Shopping Center, Montgomery, AL 36110, USA As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting...
Suggested
Full time
Part time
Flexible hours
Afternoon shift
Roses Discount Stor
Montgomery, AL
2 days ago
Customer Service Associate
...Family Dollar - 820 South Boulevard - Responsibilities: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets; Keep the store well-stocked, and recover merchandise...
Suggested
Family Dollar
Montgomery, AL
9 hours ago
Customer Service & Sales Associate
...Description Job Description We want you to join our team as a Customer Service & Sales Representative. If you have the desire to be... ...maintaining professional and friendly interactions with customers, associates, and shift leaders Ensures customer satisfaction through...
Shift work
River City
Montgomery, AL
6 days ago
Customer Service Associate I
...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer... ..., wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: Employee...
Contract work
Part time
Local area
Family Dollar
Montgomery, AL
3 days ago
Ace Hardware - Cashier/Customer Service Associate - Apply Now
$13 - $16 per hour
Ace Hardware Cashiers and Customer Service Associates assist customers with purchases, operate the register, help customers locate tools and hardware items, answer basic home improvement questions, restock shelves, organize merchandise, and help maintain store cleanliness...
Hourly pay
Full time
Flexible hours
Ace Hardware
Montgomery, AL
1 day ago
Family Dollar - Cashier/Customer Service Associate
$12 - $15 per hour
Family Dollar is seeking Cashiers to assist customers, operate cash registers, and support daily store operations. Cashiers are responsible... ...Family Dollar Cashiers are responsible for providing customer service, operating registers, handling cash transactions, assisting...
Hourly pay
Full time
Part time
Family Dollar
Montgomery, AL
4 days ago
USAREC MEPS Recruiting General Clerk III
...other required applicant data. Support service-processing actions, high-school record requests... ..., clerical, records-management, customer-service, data-entry, medical-records, or... ...electronic records-management systems. Associate degree in business administration, office...
Civilian Contractor
Full time
For contractors
Work at office
Local area
Monday to Friday
VALID8 Financial
Montgomery, AL
4 days ago
Circle K - Cashier / Customer Service Associate
$13 - $16 per hour
Circle K Cashiers provide fast and friendly service to customers by operating the register, handling cash transactions, restocking shelves, preparing coffee and food items, and keeping the store clean and organized. Employees may also assist with fuel transactions and...
Hourly pay
Flexible hours
Circle K
Montgomery, AL
3 days ago
Best Buy - Cashier / Customer Service Associate $15-$18/hr
$15 - $18 per hour
Best Buy Cashiers and Customer Service Associates assist customers with purchases, returns, exchanges, and general product questions while providing a friendly in-store experience. Responsibilities include operating the register, handling cash and card transactions, assisting...
Hourly pay
Best Buy
Montgomery, AL
1 day ago
Front Desk Agent
...is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. Greeting and Check-In: Welcome...
Full time
Part time
Work at office
Local area
Flexible hours
Shift work
TPG Hotels Resorts and Marinas
Montgomery, AL
14 hours ago
Hotel Front Desk Agent
$12 per hour
...Alabama 36105 Our Holiday Inn is a full-service hotel that houses Magnolia's Bar & Grill... ...experience, et al. As a hotel front desk associate, you will be responsible for guest... ...of reservations Engage with a variety of customers in a friendly, professional and courteous...
Hourly pay
Work at office
Immediate start
Worldwide
Shift work
Holiday Inn Airport
Montgomery, AL
3 days ago
Receptionist
...professional stylists provide a great in-salon experience for our guests. You will be the face of the salon; greet customers upon their arrival, be conversant in services, retail, and pricing, and process transactions. You will take the lead in managing the guest flow of the...
Flexible hours
Supercuts
Montgomery, AL
1 day ago
Full Time Year Round Overnight Front Desk Agent
...and assist them with their travel itinerary, reservations, and overall guest experience details. You will be able to promote hotel services and amenities to the guests, and connect the guest to local and authentic experiences in the community. Are you friendly and able...
Full time
Local area
Night shift
Weekend work
Cliff House Maine
Montgomery, AL
2 days ago
Front Desk Agent
...registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay...
Full time
Part time
Work experience placement
Shift work
YEDLA LLC
Montgomery, AL
2 days ago
RECEPTIONIST | MONTGOMERY
...practice. Send prescriptions electronically to patient selected pharmacies. Schedule any tests ordered such as MRI, CT, labs, DEXA,... ...High School or better. Experience Required 1 year: Customer Service Preferred 1 year: Insurance Verification 1 year:...
Work at office
Southern Orthopeadic Surgeons
Montgomery, AL
3 days ago
Front Desk Clerk | Full Time | $15
$15 per hour
...the Convention Center We are currently seeking a friendly and customer-focused individual to join our team as a Full-Time Front Desk Clerk... ...arrivals. Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and...
Daily paid
Full time
Local area
Renaissance Montgomery Hotel & Spa at The Convention Center
Montgomery, AL
1 day ago
Front Desk Clerk
...Do you enjoy creating stellar guest experiences? Being a Guest Services Agent with us may be the job for you! Guest Services Agents ensures... ...-in and checking-out of our guests while providing excellent customer service to our guests in a professional and courteous manner....
Immediate start
Flexible hours
Shift work
Holiday Inn Express and Suites, Montgomery/Eastchase - RAM H...
Montgomery, AL
4 days ago
Guest Experience Front Desk Agent
...reservations, and providing a welcoming atmosphere for hotel guests. Candidates should have hotel industry experience and a strong customer service attitude. The position offers various shifts and could be full-time or part-time. Experience with hotel reservation systems...
Full time
Part time
Shift work
YEDLA LLC
Montgomery, AL
2 days ago
Front Desk agent Part-time weekend
...and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities Manage reservations and check...
Part time
Work at office
Weekend work
Afternoon shift
Holiday Inn Express and Suites, Montgomery/Eastchase - RAM H...
Montgomery, AL
2 days ago
Front Desk Agent
...verbally, and close out guest accounts at time of check‑out. Inform customers about payment methods and verify that ID and payment method... ...or no variables. Work flexible shifts. Excellent customer service skills. Ability to work without constant supervision. Physical...
Work at office
Immediate start
Flexible hours
Trilogy Hotel
Montgomery, AL
8 hours ago
Front Desk Agent
TPG Hotels & Resorts - 8970 Eastchase Parkway - Responsibilities: Greet guests and assist with check-in/check-out processes; Manage reservations and room assignments; Process payments and handle cash securely; Respond to guest inquiries via phone and email; Coordinate ...
TPG Hotels & Resorts
Montgomery, AL
1 day ago
Front Desk Agent
...and engineering as needed * Promote Marriott loyalty programs and upsell amenities What You Bring * Friendly, polished customer service skills * Hotel front desk experience preferred * Experience with PMS systems like FOSSE a plus * Ability to multitask and stay...
All shifts
Flexible hours
Night shift
Flynn Hospitality
Montgomery, AL
4 days ago
Front Desk Representative
...patients. Position: Front Desk Representative About Us: At The Center for Pain, we take pride in delivering top-notch healthcare services in a friendly and efficient environment. Our dedicated team of professionals is committed to providing excellent care to our...
Clearway Pain Solutions
Montgomery, AL
2 days ago
Veterinary Receptionist - Auburn, ME
...in a fast‑paced environment while still providing excellent customer service. This position is 4 ten‑hour shifts, no nights or weekends.... ...Liability Insurance fully covered Licensure Fees, Professional & Association Dues Financial Wellbeing 401K with company contribution...
Full time
Temporary work
Monday to Thursday
Flexible hours
Shift work
Weekend work
Auburnanimalcenter
Montgomery, AL
2 days ago
Sales Coordinator
$19 per hour
...that our guests have a wonderful stay while helping to find new customers and increase our revenue growth. Additionally, you'll be... ...ideal candidate has excellent communication skills and customer service experience, preferably in the hospitality industry. If this sounds...
Hourly pay
Work experience placement
ARK Hospitality
Prattville, AL
1 day ago
Business Office Assistant
...procedures. Must demonstrate and provide good customer skills. Follow Corewell philosophy of... ...exam. Initialize required paperwork associated with each procedure, including patient verification... ...while providing excellent customer service according to Corewell standards....
Full time
Work at office
Immediate start
Monday to Friday
Shift work
Spectrum Health
Montgomery, AL
1 day ago
Receptionist and Admin Support
Location Pegasus Primary School Pegasus School is a dynamic and vibrant place to work, where each day you make a huge difference to children's lives. We care deeply about each and every child and look for the very best in our team to cultivate a lifelong love of learning...
Permanent employment
Term time
Flexible hours
Pegasus Primary School
Montgomery, AL
14 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Pharmacy Customer Service Associate. Be the first to apply!