Network Operations Centre (NOC) Engineer

Job ID: SRJ_8975Location: Redmond, WAEmployment Type: Full TimeCompany: SRI Tech SolutionsRole: Network Operations Centre (NOC) EngineerLocation: Redmond WADuration: FulltimeJob Description:The Network Operations Center (NOC) team within Networking Software is responsible for tier 1 support for software defined network services. You'll join a growing team of network operations engineers supporting client’s network. Our services operate at scale and support workloads critical to customer network performance and availability, so a passion and discipline around operational excellence is key. Key job responsibilities

• Respond to and escalate network-related incidents in a timely manner, diagnosing and troubleshooting network issues including connectivity problems, performance degradation, and security concerns
• Support deployment and onboarding of network capabilities across geographic regions, assisting in the monitoring, testing, and reporting of new network infrastructure including satellites, gateway sites, and points of presence
• Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customers
• Build and enhance tools, develop best practices, and refine operational procedures to measurably improve network operations
• Manage severity 2 and 3 tickets while attending on-call rotations during business hours and weekends
• Lead and mentor other Network Support Engineers with network issue diagnosis and operating procedures
• Collaborate with cross-functional teams including network, software, and security engineersBasic Qualifications- 4+ years of software development, or 4+ years of technical support experience
• Experience scripting in modern program languages
• Experience troubleshooting and debugging technical systems
• Experience with network engineering for large-scale networks, including diagnosing network impacting issues
• Knowledge of internet fundamentals and cloud computing concepts
• Bachelor's degree in electrical engineering, computer engineering, or equivalent, or experience with networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related) at an advanced levelSRI Tech Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.