Customer Support & Product Specialist (Part-Time, Hourly)

Part-Time Customer Support & Product Specialists Ignik Outdoors is looking for Part-Time Customer Support & Product Specialists to provide excellent support to our customers. We're hiring 2+ part-timers to ensure reliable coverage when teammates are out. These roles will work closely with teammates across departments and help improve our support systems by capturing and sharing customer feedback and product issues. Openings: 2+ part-time roles Reports to: VP of Brand & Product FLSA status: Hourly / Non-Exempt Time commitment: Part-time, scheduled hours (15–25 hours/week each) Schedule: Set weekly shifts within Monday–Friday, 8:00 AM–4:00 PM PST; minimum 2 days/week; occasional weekend & coverage shifts available Location: Seattle area. Flexible, in-person/semi-remote position, must be able to attend onboarding and days in our Seattle office (typically 3–4x/week) Start date: ASAP (target mid-July) Compensation: $22–$25/hour (DOE) Paid training: Provided during onboarding Travel: Occasional travel/overnights for company events may be required (1–2 times per year) Primary responsibilities Answer customer questions daily over email, chat, and phone to support and guide customers on their Ignik product journey Troubleshoot product issues and provide clear, accurate guidance and next steps Process returns/exchanges and ensure accurate and timely resolution Coordinate with warehouse/logistics on order issues, replacements, and fulfillment questions Maintain accurate ticket documentation and follow-up to closure Capture and report recurring customer feedback, confusion points, and product issues (simple weekly/monthly summaries to support product and process improvements) Light office support, including mail, receiving product samples, and shipping show supplies Success looks like: fast, accurate resolutions; clear, friendly communication; clean ticket notes; and clear weekly trend callouts. Requirements Required qualifications High school diploma/GED or equivalent 2+ years of customer service experience (consumer products preferred) Excellent communication skills (written and verbal); professional, helpful demeanor Strong organization and follow-through; able to manage multiple priorities Comfortable learning product details and working in cloud-based tools (support platforms, email, docs, chat) Ability to work a reliable schedule and occasionally help cover teammate time off Nice to have Passionate about outdoor/camping products and helping customers choose and use gear Experience with a customer service platform (Gorgias, Zendesk, etc.) and/or Shopify Some College/University studies Perks Paid time off (includes WA Paid Sick Leave) Paid Holidays Quarterly paid "Adventure Hours" (pro-rated; use for skiing, hiking, climbing, volunteering outdoors, etc.) Ignik Gear stipend: up to $300/year + free & heavily discounted Ignik Gear Pro-deals access (outdoor industry discounts, where available) Predictable scheduling: regular weekly schedule, minimal last-minute changes, easy shift swaps Salary Description $22.00 - $25.00 per hour Ignik