Personal Banker

About This Job Our Personal Bankers are personable, goal-oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you’ll gain valuable insight into banking and finance, while helping customers with their daily financial challenges. If you fit this role, we’re looking for a new Personal Banker to join our team at the St. Peters location. Responsibilities Receive the tools, resources, and training you need to be successful and have opportunities to further your career. Deliver an excellent customer experience both in person and over the phone to meet customers’ financial needs. Actively listen to customers and make appropriate recommendations that match their needs. Educate customers on a variety of retail products and digital solutions that improve their financial wellness. Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements. Establish relationships with other internal departments and refer customers to bank specialists when complex financial needs are identified. Earn more than base pay through our quarterly incentive program. Essential Functions Interact with customers in person and over the phone, ensuring their financial needs are met through needs‑based conversations and sales fulfillment. Actively listen, understand, and make product and service recommendations based on customer needs to achieve individual and team sales and services goals. Educate customers on retail products and digital solutions that enhance the customer experience and help achieve sales goals. Ensure financial transactions are completed accurately and efficiently, complying with all policies, procedures, and regulatory requirements. Identify complex financial needs and refer customers to bank specialists when appropriate. Perform other duties as assigned. Knowledge, Skills & Abilities Required Strong sales skills and ability to provide an excellent customer experience, connecting with customers in person and over the phone. Ability to meet personal and branch sales and customer service expectations. Motivated, organized self‑starter with strong attention to detail and ability to manage multiple priorities. Team player with excellent written, verbal, and interpersonal communication skills. Ability to remain adaptable to varied situations with an optimistic outlook aligned with our culture and core values. Proficient with Microsoft Word, Excel, and Outlook. Education & Experience High school diploma or equivalent combined education and experience. 1+ year of sales or customer service experience. Experience in an environment with individual and team sales goals preferred. Position may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education. For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report. ***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Personal Banker I and II job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.55 to $25.05 per hour. This position will be eligible for additional compensation through performance‑based incentive plan(s) that will correspond to meeting performance goals. Benefits The candidate selected for this position may be eligible for the following employment benefits: employer-sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click Here to learn more. Location: 435 Mid Rivers Mall Drive, St. Peters, Missouri 63376 Time Type: Full time #J-18808-Ljbffr Role, Inc.