Dispatcher - Austin, TX

Job Description

Job Description

Description:

POSITION SNAPSHOT

The Dispatcher plays a critical role in coordinating operations across multiple departments, including the Bury, Install, and Enterprise teams. This position ensures that job assignments are efficiently scheduled, monitored, and completed on time. Dispatchers act as the primary point of contact for clients, technicians, and internal teams, helping to streamline workflow and maximize operational efficiency.

To succeed in this role, candidates must have strong organizational skills, excellent communication abilities, and the ability to adapt to dynamic work environments. This role offers opportunities for growth in logistics coordination, operational management, and leadership positions within the organization.

Requirements:

YOUR ROLE IN ACTION

• Coordinate Departmental Operations – Serve as the key liaison between the Bury, Install, and Enterprise teams, ensuring efficient scheduling, tracking, and completion of tasks.
• Monitor Work Opportunities – Track project timelines and identify additional work opportunities to maximize efficiency for installation technicians.
• Client Communication – Maintain consistent communication with clients to ensure expectations are met, provide updates, and address concerns promptly.
• Scheduling & Logistics Management – Dispatch enterprise personnel to job sites, monitor work progress, and ensure timely completion of assignments.
• Record Keeping – Maintain thorough and accurate documentation of work assignments, communications, and project updates for future reference.
• Administrative Support – Provide administrative assistance to ensure smooth workflow and department operations.
• All Other Duties as Assigned: Perform additional duties and responsibilities as assigned to support evolving operational and business needs.

WHAT WE'RE LOOKING FOR — REQUIRED QUALIFICATIONS

• Organizational Skills: Ability to manage schedules, track assignments, and coordinate tasks efficiently.
• Communication Expertise: Strong verbal and written communication skills to interact professionally with clients and internal teams.
• Problem-Solving Ability: Quick decision-making skills to address scheduling conflicts, service issues, and logistical challenges.
• Attention to Detail: Ability to document and track job progress with accuracy.
• Adaptability: Comfortable working in a fast-paced, changing environment.
• Time Management: Ability to prioritize tasks and ensure timely completion with minimal supervision.
• Customer Service Skills: Maintain a professional and approachable demeanor when interacting with clients and technicians.
• Technical Proficiency: Familiarity with scheduling and workforce management software is a plus.
• Flexibility: Availability to work varying schedules, including evenings and weekends, as needed.

PREFERRED QUALIFICATIONS

• Experience leading formal onboarding classes or operational training initiatives.
• Previous experience in a customer service, call center, administrative support, scheduling, logistics, or dispatch-related environment.
• Experience working within the telecommunications, construction, utility, transportation, or service industries.
• Familiarity with GPS tracking systems, dispatch software, workforce management systems, or scheduling platforms.
• Experience coordinating multiple priorities in a fast-paced operational environment.
• Working knowledge of Microsoft Office Suite, including Outlook, Excel, and Teams.
• Experience communicating with field personnel, customers, vendors, or subcontractors.
• Bilingual communication skills (English/Spanish) are a plus based on operational needs.
• Experience with data entry, reporting, and maintaining accurate operational records.
• Demonstrated ability to remain calm under pressure and make sound decisions in rapidly changing situations.

PHYSICAL & ENVIRONMENTAL CONDITIONS

Work Environment: The Dispatcher position primarily operates in a professional office environment and serves as a central communication hub between field personnel, customers, and leadership teams. This role requires frequent interaction with technicians, supervisors, project managers, clients, and internal departments through telephone, email, messaging platforms, and operational software systems. Due to the dynamic nature of field operations, the Dispatcher must be able to effectively manage multiple priorities, adapt to changing schedules, and respond to unexpected operational challenges while maintaining a high level of professionalism and customer service. The ability to work independently as well as collaboratively within a team environment is essential to supporting daily operational objectives. Work schedules may require flexibility, including extended hours, scheduling adjustments, weekend coverage, and overtime based on business and operational needs.

• Physical Requirements: The Dispatcher position requires the ability to sit for extended periods while monitoring work queues, coordinating schedules, and managing daily operational activities. This role involves frequent use of computers, telephones, headsets, dual-monitor systems, and other standard office equipment, as well as the ability to communicate clearly and professionally with field personnel, customers, vendors, and internal departments through various communication platforms. The employee must be able to accurately read, analyze, and enter data into dispatch, scheduling, and reporting systems while maintaining a high level of attention to detail. The position may require occasional standing, walking, bending, reaching, and lifting or carrying office supplies or equipment weighing up to 25 pounds. Due to the fast-paced nature of the role, the Dispatcher must be able to manage multiple priorities simultaneously, adapt to changing operational demands, and perform repetitive hand and finger movements associated with keyboarding and data entry. The ability to work flexible schedules, including extended hours, weekends, and overtime as required by business and operational needs, is essential. The employee must also be able to perform the essential functions of the position with or without reasonable accommodation.
• Adaptability & Flexibility: The operational nature of the Dispatcher role requires a high degree of adaptability and flexibility. Daily priorities, technician schedules, customer demands, weather conditions, emergency service requests, and business needs may change with little notice, requiring the ability to quickly adjust plans and respond effectively to evolving situations. The Dispatcher must be capable of managing multiple tasks simultaneously while maintaining accuracy, professionalism, and a sense of urgency. Flexibility to work extended hours, scheduling adjustments, weekends, overtime, and on-call support, as required by business and operational needs, is essential to the success of this position.
• Professional Presence: As a representative of DCOMM, the Dispatcher is expected to maintain a professional presence in all interactions with employees, customers, clients, vendors, and business partners. This position serves as a key point of communication between field operations and leadership and must consistently demonstrate professionalism, sound judgment, accountability, and effective communication skills. The Dispatcher is expected to handle sensitive and time-critical information with discretion, maintain a positive and solution-oriented attitude, and represent the company's values and commitment to operational excellence in every interaction.

LOCATION AND TRAVEL

Primary Work Location: This role supports multiple operational markets within the assigned home market.

Travel Requirements: Travel to and from the office to report for scheduled shift.

EMPLOYEE BENEFITS

• Competitive Wages: Offering a salary or hourly rate that is competitive within the industry and reflective of the responsibilities of the position.
• Paid Training: Access to training programs at no cost to the employee, ensuring continuous skill development and career growth.
• Health Insurance: Comprehensive health, dental, and vision insurance in accordance with the company benefits package.
• Paid Time Off (PTO): A PTO policy designed to support work-life balance and personal well-being.
• Company-Provided Uniforms: Uniforms provided to ensure a professional appearance and support safety compliance standards when visiting job sites.
• Technology & Tools: Essential tools to perform job duties, including a company-provided computer, email access, and software systems.
• Travel Support: Reimbursement for travel expenses, lodging, and meals as outlined in the company's travel policy when travel is required.

CAREER OPPORTUNITIES AND ADVANCEMENT

At DCOMM, we are committed to developing and promoting talent from within by providing employees with opportunities to expand their skills and advance their careers. The Dispatcher role serves as an excellent foundation for growth within the Operations organization, offering valuable exposure to field operations, workforce management, customer service, and cross-functional collaboration.

• Pathway to Next Role: Senior Dispatcher, Dispatch Supervisor, Operations Administrator, Project Coordinator, Construction Project Coordinator, or other Operations and Leadership positions.
• Cross-Functional Exposure: Works closely with Operations Leadership, Field Services, Construction Services, Human Resources, Recruiting, Safety & Compliance, Fleet, Payroll, and Customer Support teams.
• Skill Development Areas: Leadership, communication, problem-solving, workforce planning, scheduling and logistics coordination, operational reporting, customer relationship management, and business operations.

DCOMM encourages continuous learning and professional development, providing employees with opportunities to take on additional responsibilities and prepare for future leadership roles as the company continues to grow.

COMMITMENT TO EQUAL OPPORTUNITY

DCOMM is an Equal Opportunity Employer. We are committed to fostering an inclusive and equitable workplace where diversity is celebrated. We do not discriminate based on race, color, religion, sex (including pregnancy-related conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.