Virtual Client Support Associate | Training Provided

Virtual Client Support Associate | Training Provided

Company: AO | Globe Life
Location: 100% Remote – United States
Schedule: Full-Time | Flexible Schedule
Experience: Entry-Level | No Insurance Experience Required
Compensation: Commission-Based | Weekly Pay + Performance Bonuses

Start Your Remote Career With Training, Flexibility & Long-Term Growth

Looking for a work-from-home career but don't have industry experience? AO is expanding and seeking motivated, people-focused individuals ready to learn, grow, and build a rewarding career from home.

As a Remote Customer Service & Benefits Representative , you'll work virtually with individuals and families who are seeking information about available benefits. You'll answer questions, explain coverage options, assist with enrollment, and provide ongoing client support.

No previous insurance experience is required. We provide comprehensive training, licensing guidance, one-on-one mentorship, and ongoing professional development.

Why Consider This Opportunity?

✔ 100% Remote – Work From Home
✔ Beginner & Entry-Level Friendly
✔ No Previous Insurance Experience Required
✔ Qualified Leads Provided – No Cold Calling
✔ Flexible Scheduling
✔ Weekly Commission Pay + Performance Bonuses
✔ Full Training & Mentorship
✔ Leadership & Career Advancement Opportunities

What You'll Do

Your primary focus will be helping clients understand their available benefits and providing an exceptional customer experience.

Client Service & Support

• Connect with clients through scheduled phone and Zoom appointments
• Answer questions regarding available benefits and coverage
• Listen to each client's needs and provide personalized guidance
• Explain life, accident, and supplemental health insurance options
• Help eligible clients complete applications and enrollment
• Provide ongoing customer service following enrollment
• Assist with policy reviews, beneficiary updates, and service requests

Relationship Building

• Build trust through active listening and professional communication
• Maintain consistent follow-up with clients
• Develop long-term relationships with individuals and families
• Deliver a friendly, professional, service-focused experience

Remote Organization

• Manage appointments and follow-up activities
• Maintain accurate digital client records
• Use Zoom, email, and web-based systems
• Follow company procedures and applicable state requirements
• Collaborate with teammates in a supportive virtual environment

We'll Teach You What You Need to Know

You don't need an insurance background to get started.

Our training and development program includes:

• Comprehensive virtual onboarding
• Insurance licensing guidance
• Benefits and product education
• Customer service training
• Virtual appointment and enrollment training
• Weekly coaching and workshops
• One-on-one mentorship
• Communication and professional development
• Leadership training for those interested in advancement

You bring the motivation and willingness to learn—we'll provide the training and support.

Why Join AO?

100% Work From Home

Eliminate the daily commute and build your career in a fully virtual environment.

You'll have access to online training, mentorship, team meetings, client-management systems, and digital tools designed for remote success.

⏰ Flexible Schedule

Create a schedule that supports your personal responsibilities and professional goals while maintaining the consistency needed to build your business.

Qualified Leads Provided

Work with individuals who have requested information about available benefits .

No traditional cold calling and no purchasing leads.

Weekly Pay & Earning Opportunity

Compensation opportunities include:

• Weekly commission-based pay
• Performance bonuses
• Uncapped earning potential
• Renewal and residual income opportunities
• Leadership compensation opportunities
• Performance-based recognition and incentives

This is a commission-based independent contractor opportunity rather than an hourly or salaried customer service position. Individual earnings vary based on production and performance.

Benefits & Professional Support

Qualifying representatives may have access to:

• Company-supported life insurance
• Accidental death benefit coverage
• Health insurance reimbursement program
• Renewal and residual income opportunities
• Union representation
• Leadership development opportunities
• Professional conferences and recognition events
• Performance-based incentive travel
• Long-term career advancement opportunities

Who We're Looking For

This opportunity may be a strong fit if you are:

• Friendly and comfortable communicating with people
• A strong listener
• Positive and willing to learn
• Self-motivated and dependable
• Organized and able to manage your time
• Comfortable working independently from home
• Coachable and receptive to feedback
• Comfortable learning new technology
• Interested in personal and professional growth
• Motivated by performance-based earning potential

Great for Career Changers & First-Time Insurance Professionals

Transferable experience may come from:

Customer Service | Retail | Hospitality | Healthcare | Education | Administrative Support | Banking | Call Centers | Military | Food Service | Client Relations | Sales

Previous industry experience is not required .

Minimum Requirements

Applicants must:

• Be at least 18 years of age
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have access to a computer or laptop with webcam and microphone
• Maintain reliable high-speed internet
• Have a quiet, professional workspace
• Be comfortable communicating through Zoom
• Be willing and able to obtain the required state Life & Health Insurance License

Licensing guidance and support are provided.

Grow Beyond an Entry-Level Position

For individuals interested in leadership, this position offers opportunities to develop beyond the initial role.

Potential progression may include:

Benefits Representative → Senior Representative → Mentor/Trainer → Team Leader → Management

Advancement is based on performance, consistency, development, and leadership—not seniority.

Virtual Interview Process

Qualified applicants will complete a brief career overview explaining the role, licensing requirements, compensation structure, training, and advancement opportunities.

Candidates interested in continuing will then have the opportunity to schedule a live Zoom interview with our hiring team.

Ready to Start a New Career From Home?

You don't need years of experience to build a successful career—you need the willingness to learn, communicate, stay consistent, and grow.

If you're ready for a beginner-friendly remote opportunity where you can help families, develop valuable professional skills, and create long-term earning and leadership potential, we encourage you to apply.

Apply today and take the first step toward your remote career with AO.

Start From Home. Learn the Business. Help Families. Build Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.