Escalation Specialist

Job Description

13 openings!!! Call Lewis View phone number on ziprecruiter.com

Required Qualifications:

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• 3+ years of Complaint Resolution experience in a Financial Services environment, will also consider Insurance industry experience (customer service).
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• Strong communication skills with the ability to de-escalate customers over the phone
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• Ability to follow policy and procedures to execute tasks repetitively
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• Pipeline and time management – work on different complaints in different statuses while meeting deadlines
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• Tech Savvy – will toggle between various systems + screens and will also be working from home part of the time. It is essential that talent can set up their equipment and effectively navigate through technology.
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• MUST HAVE: Empathy – ability/experience with assisting upset customers that have a situation that want resolved immediately. Also need “thick skin” since some customers might take out anger on representative.
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1. Address: CHANDLER,AZ
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2. Pay Rate: $21-$26/hr
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3. Start Date: asap
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4. Position Type/Duration of Assignment: 18mo contract
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5. Hours/Schedule(if training schedule include here): Mon-Fri, 8a – 4:30p
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6. Hybrid schedule : 6 weeks of onsite training, after training will move to hybrid schedule of 5 days onsite/5 days remote
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7. CANNOT MISS ANY TIME DURING TRAINING
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