Property Manager

Job Description

Job Description

The Property Manager will oversee day to day operation of the site management office including marketing, leasing units, collecting rents, meeting the needs of tenants, and dispatching maintenance personnel.

Day to Day Administrative Management of the Site Management Office

• Keep regularly scheduled office hours, keep files well organized and neat, maintain a professional attitude and appearance in the office. Process all paperwork accurately and completely, ensuring all data is kept current. Assist the Regional Property Manager with budget preparation and operate within the approved budget.
• Continuously update and process lease renewals; follow up on all applicant approvals and resident renewals.
• Promptly fill vacant units from a well-maintained waiting list; ensure that all vacant units are rent ready and furnished with welcome packages; inspect vacant units daily for condition and monitor improvement, where necessary. Complete Young Management weekly report. Prepare letters denying applicants when written verifiable is received, make copies, and attach to application papers.
• Collect monthly rents, make timely deposits, submit paperwork to AP Specialist and Regional Property Manager. Reconcile tenant accounts, pursue delinquencies through face-to-face collection efforts, legal actions, and eviction. Collect security deposits. Obtain W-9’s on all new vendors. Obtain current Certificate of Insurance for vendors working on the property. Notify tenants in writing of violations, apartment inspections, recertification appointments and rent charges. Process move-outs timely to ensure security deposits are refunded within allotted timeframe.

Ensure That Residents’ Needs are Met

• Function as liaison between resident, project management and owners. Plan residents’ activities, as necessary. Attend all management-sponsored residents’ activities. Aid, when possible, to ensure resident’s continued occupancy at the property or refer to other agencies.
• Conduct orientation of apartments for new residents; follow up with personal visit, within 24 hours of move-in, with new resident; follow up with thank-you note within 24 hours after physical visit.
• Record, dispatch and follow up on service requests. Participate in various types of inspections including annual unit inspections, move-in and move-out, and other inspections deemed necessary.

Oversee All Aspects of Marketing

• Make follow up calls to prospective residents and promptly respond to all incoming calls. Place move-in packages, with local information, present at signing of lease.
• Develop contacts with the community, including personal visits, involvement in community activities, mail, and telephone calls. Keep abreast of current issues affecting property and community.
• Upon request, conduct marketing surveys and make marketing recommendations based on analysis of surveys. Assist in the preparation of reports and newsletters.
• Open and close model unit and monitor its condition. Keep an inventory log of everything in the model unit, including models and serial numbers.