Corporate Business Application Administrator II

About The Role

The primary focus of this position is to administer and provide Level III support throughout the assigned application analysis, configuration, testing, implementation and production lifecycle. This position will be responsible for several low and medium applications but a minimal number of high risk applications under the guidance of the Business Applications Supervisor. This role will be primarily responsible for medium impact IT services provided to the bank, such as Lending, Teller, New Accounts, Compliance, Quality Control, Accounting, and Core Banking interface solutions. You will keep all relevant technical documentation up to date and will ensure testing is completed by appropriate users at all levels of the organization for new systems, releases, new features/enhancements and break/fix solutions. On project and strategic efforts, you will work in cross-functional teams to provide technical and analytical support of new and current production systems. This position will be considered a representative of the IT Department to all levels of bank groups and management, so professionalism and diplomacy to gain trust is critical to the success of the position.

This is a Corporate position which may be located in an available bank division across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. The entry-rate for this position is $36.49+ /hr (calculated for Kalispell, MT). All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

Spokane, WA pay range: $40.34 to $60.53 per hour

Wenatchee, WA pay range: $38.41 to $57.64 per hour

Responsible for the Level III support of all IT services represented by the Business Applications department. This includes, but not limited to Lending, Teller, New Accounts, Compliance, Quality Control, Business Intelligence, Accounting, and Core Banking interface solutions. Develop strategies for system enhancements; design solutions; support development, testing, release management and implementation. Deal with system outages and communicate those outages to the Service Desk and to the Banks on short notice with minimal supervision.

Responsible for effective installation of new software products and releases that impact the organization's business services and operations. Develop thorough and positive communication, both specific and broad, for system changes being implemented in production. Prepare test scripts for User Acceptance Testing (UAT) and execute. Drive UAT with business users including coordination and user acceptance signoff.

Responsible for maintaining effective and efficient information technology systems and applications. Establishing protocols and developing procedures for assigned applications to optimize the organization's ability to provide services to the banks and the bank customers. Collaborate with IT staff in translating business requirements into functional and technical requirements; review and approve. Take a lead role in the area of assigned log review, applications documentation, and providing training to Level II Support and other team members, as needed.

Responsible for upholding all Standard Operating Procedures and Service Level Agreements as outlined in IT policy. Responsible for assuring accurate, thorough testing is completed by appropriate users at all levels of the organization. Manage the priorities for system related work (defects and enhancements) and present recommendations to management. Support production problems and trouble tickets, including troubleshooting with external vendors. Coordinate with the groups of business users who will test, validate and evaluate new applications and functions to determine issues in services and software provided.

Responsible for creating, maintaining and providing all necessary documentation on IT operational and security audit controls for assigned systems, including the heavily scrutinized SOX controls for lending systems.

Responsible for analyzing and occasionally collecting the business and functional requirements for established applications from varying levels of the organization, and then transferring that knowledge into technical solutions focusing on positive impact to the organization and overall customer experience with the banks. Facilitate requirements gathering and deliver gap analysis and impact assessments. Develop reports and dashboards as needed. As well as providing guidance or work direction to lower level analysts and/or vendors.

Responsible for providing judgment, advice, recommendations, and best practices on systems to help senior management make informed decisions that impact peers and employees at all levels of the organization.

Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

About You

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Required/Preferred Education Level Description Required Bachelor's Degree Information Systems, Information Technology, Computer Science or related field.

Experience Required/Preferred Experience Level Description Required 5 years Increasingly responsible professional work experience in computer science, information systems, or information technology.

Required 3 years Hands-on application management experience, preferably in the field of business process management, workflow automation or comparable software systems.

Required Advanced Experience End user support, and other industry-standard techniques and practices. Providing both on-hours and after-hours software support by completing small scale and system-wide software upgrades and installations. Microsoft Windows operating system experience and Office applications.

Required Beginner Experience Use of modeling tools, such as Visio.

Knowledge Of Application systems to include: Stopping services, Starting services, Resetting passwords, enabling (creating) users, disabling (deleting) users, etc. Citrix Client.

Preferred Advanced Experience Administration experience with ServiceNow, LaserPro, Decision Pro, Encompass, or Synergy.

Preferred Beginner Experience Working in the banking industry.

Would an equivalent combination of relevant education and work experience be considered?: Yes

Required Skills and Abilities Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy. Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Ability to present ideas in user-friendly language. Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization. Ability to serve as a backup for other staff members in a mutually supportive team work environment. Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem solving skills. Employee must be a self-starter with ability to take ownership and accountability of all roles and responsibilities with minimal supervision. Ability to deal with system outages and communicate those outages to the Service Desk and to the Banks on short notice with minimal supervision. Ability to take a lead role in the area of assigned log review, applications documentation, and providing training to Level II Support and other team members, as needed. Ability to coordinate with the groups of business users who will test, validate and evaluate new applications and functions to determine issues in services and software provided. Employee must be capable of regular, reliable, and timely attendance.

Travel Up to 15% travel required: (e.g. 3.5 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct the duties of this job, and the employee must have the ability to drive and have proper licensing.

Working Conditions Environment: Indoors, a climate-controlled shared work area. Noise Level: Minimal noise. Lifting: Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Vision Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials. Close visual acuity to conduct inspection of small parts and defects, operate and inspect machines and devices, and assemble parts at distances close to the eyes.

Physical Activities Frequency Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Infrequent rare. Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Infrequent rare. Crawling: Moving about on hands and knees or hands and feet. Infrequent rare. Crouching: Bending the body downward and forward by bending leg and spine. Infrequent rare. Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips. Infrequent rare. Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling. Daily. Grasping