Service and Repair Supervisor

Position Summary

The Service and Repair Supervisor is responsible for overseeing the day-to-day execution of elevator maintenance, repair, callback, and modernization activities within the assigned South Florida service territory. This position provides direct supervision, coaching, and support to field technicians while coordinating daily work assignments, monitoring productivity and service performance, and ensuring repairs and customer requests are completed safely, efficiently, and on schedule.

The Service and Repair Supervisor serves as a key operational contact for customers, addressing escalated service concerns, maintaining strong customer relationships, and identifying opportunities for repairs, capital improvements, and modernization work. The role is also responsible for supporting manpower planning, managing labor and job costs, monitoring profitability, conducting field and safety audits, and ensuring compliance with company policies, OSHA requirements, and applicable Florida and local elevator regulations.

Through strong field leadership, customer service, and operational oversight, the Service and Repair Supervisor helps drive technician performance, service quality, customer satisfaction, contract retention, and profitable growth of the service and repair business.

Essential Responsibilities

• Supervise and support elevator maintenance, repair, callback, and modernization activities.
• Coordinate daily work assignments and schedules for field technicians.
• Monitor route performance, service quality, and response times.
• Ensure timely completion of repairs, corrective actions, and customer requests.
• Review and prioritize repair recommendations and capital improvement opportunities.
• Assist with manpower planning and workload balancing across the service territory.
• Lead, coach, mentor, and develop field technicians.
• Conduct regular ride-alongs, field audits, and performance evaluations.
• Identify training needs and assist in technician development programs.
• Support recruitment, interviewing, onboarding, and retention efforts.
• Foster a culture of accountability, professionalism, and continuous improvement.
• Ensure compliance with OSHA regulations and company safety policies.
• Conduct safety meetings and job site inspections.
• Investigate accidents, incidents, and near misses and implement corrective actions.
• Verify required testing, inspections, and documentation are completed accurately.
• Maintain compliance with Florida elevator regulations and local jurisdiction requirements.
• Serve as the primary operational contact for assigned customers.
• Conduct regular customer visits and business reviews.
• Address escalated service concerns and ensure prompt resolution.
• Build long-term relationships with property managers, facility directors, condominium associations, and building owners.
• Identify opportunities for service growth, repairs, and modernization projects.
• Manage labor
• Monitor repair and service job costs and profitability.
• Assist with preparation of repair proposals and project estimates.
• Drive service contract retention and customer satisfaction initiatives.

Qualifications

• Previous elevator industry experience.
• Strong presentation, negotiation, and closing skills.
• Valid driver's license and ability to travel throughout South Florida.
• Excellent verbal and written communication skills.
• Professional customer service skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and follow-through.
• Valid driver's license and ability to travel throughout South Florida.

Preferred Qualifications

• Florida Elevator Certificate of Competency (or ability to obtain).
• OSHA 30 certification preferred.
• Bilingual in English and Spanish (written and verbal).

Benefits

Competitive salary, bonus opportunities, company vehicle/allowance, medical/dental/vision, 401(k), paid vacation/holidays, career development.