USA|USD| GCC Customer Service Representative - Intermediate

GCC Customer Service Representative - Intermediate

One Stop Shop" for customers for any type of Services requests. This includes Total Kit Management (TKM) Service Agreement Customers, On Demand Customers or Labor dispatch. Face of client for 24x7 call center support. Responsible for resolving customer issue from beginning to end. Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization.

Responsible to process and maintain customer request via emails and phone call in SAP CRM System

Responsible to create and maintain quotations/sales orders/service case in SAP CRM system

Responsible in managing customer escalation by working closely with internal stakeholders

Required to use existing procedures to problem solve customer escalation and follow up

Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders

Required to adhere to business, operation procedures, and financial policy

Strong communication skill - written and spoken (Ability to Use Positive Language)

Knowledge of product or service

Strong spoken and written English

Additional language skill - for multiple region support

SAP/CRM/ Supply chain process knowledge is a plus

Education:

• Bachelor degree OR equivalent working experience
• Master degree is a plus