Supervisor, State General Management - Northern California

Supervisor, State General Management - Northern California

CDK Global is a leading provider of cloud-based technology solutions for dealerships and OEMs across automotive and related industries. Our software-as-a-service (SaaS) platform empowers dealerships to streamline complex workflows across sales, financing, service, and operations. By automating critical processes, we help dealers improve efficiency, deliver better customer experiences, and drive stronger business performance.

The Supervisor, State General Management - Northern California leads a team of Account Executives responsible for delivering exceptional customer service, product adoption, and operational excellence across the region. This role manages high-level relationships with state agencies, dealer associations, and strategic partners while ensuring the Automated Vehicle Registration System (AVRS) meets all state compliance requirements and contractual obligations. The State Supervisor is accountable for team performance, customer satisfaction, install and support execution, and identifying process or product opportunities that drive AVRS growth. This is a highly visible, customer-facing leadership role requiring strong business acumen, communication skills, and the ability to execute in a fast-moving environment.

Position Responsibilities

• Provide clear leadership, coaching, and support to the Account Executive team.
• Build a high-performance culture focused on customer satisfaction, responsiveness, and process excellence.
• Manage team workload, backlog, prioritization, and resource allocation across the territory.
• Serve as the first point of escalation for customer, technical, or state-related concerns.
• Lead AVRS's ongoing relationship with state organizations and regulatory agencies.
• Maintain deep understanding of state requirements, legislative changes, and compliance expectations.
• Partner with dealer associations and industry groups to strengthen relationships and uncover new business opportunities.
• Support the identification of state-level product enhancements or service opportunities.
• Ensure an exceptional customer experience throughout the full lifecyclefrom implementation through ongoing support.
• Oversee the installation project plan to ensure every new account is assigned, installed, and supported with consistency and professionalism.
• Regularly meet with key customers to assess performance, identify improvement opportunities, and reinforce AVRS value.
• Drive customer adoption and increased utilization of AVRS solutions.
• Provide performance metrics, business reviews, and strategic insights to both internal leadership and external stakeholders.
• Develop and present resource needs or business cases that support regional growth initiatives.

Required Skills & Abilities

• Minimum 5 years of account management and 1 year of management experience in a customer-facing environment.
• Ability to travel up to 75% of the time within the Northern California territory
• Strong communication skills, including written, verbal, presentation, and relationship-building abilities.
• Ability to present confidently to groups both virtually and in person.
• Proven ability to lead, coach, and motivate a field-based team.
• Highly organized with strong attention to detail and a focus on process excellence.
• Ability to collaborate effectively across departments and influence without direct authority.
• Comfortable navigating a fast-paced, evolving technology and regulatory environment.
• Proficiency with PC hardware/software, Microsoft Office, and basic troubleshooting.
• Strong customer relationship skills with the ability to identify needs, remove barriers, and drive adoption.
• Ability to create and present business cases when requesting team or resource

Compensation: $90,000 - $95,000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.