Client Care Coordinator

Comfort Keepers is under both new management and ownership. We have strong local roots, having served seniors in Oklahoma for over 15 years, and are independently owned & operated. Our Oklahoma City office is growing—and we’re looking for a dedicated Client Care Coordinator to join our passionate team. Opportunity to earn a promotion to assistant manager, office manager or GM. About Us At Comfort Keepers, our mission is to provide our clients with the highest level of quality of life that is achievable. We strive to treat each of our clients with the respect and dignity they deserve, as though we were caring for a member of our own family. We are a 24/7/365 business that enables seniors to live independently, to age in place. Further, our motto is Elevating the Human Spirit and we are a nationally recognized home care provider whose staff engages with its client. About the Role The Client Care Coordinator (CCC) is a key member of the team responsible for managing client relationships and ensuring the delivery of high-quality home care services. This role acts as the liaison between clients, families, caregivers, and the office team, ensuring client satisfaction, reliability, consistency, and compliance with company policies, franchisor standards and state requirements. The coordinator plays a vital part in maintaining strong community relationships, developing partnerships with other service providers, collaborating with the clinical team (case management efforts), supporting scheduling and helping with HR and QAPI efforts. This role has a significant impact on the agency's expansion plans, employee satisfaction and our reputation if we can deliver quality care! The Client Care Coordinator (CCC) will be part of a small, tight-knit administrative and service delivery team (11 people) that will: Handle admissions/'intake' calls and conduct in-home visits/care consultations Monitor ongoing client satisfaction, address questions and resolve customer service issues Assist in scheduling/matching, caregiver engagement, and training Help interview, evaluate, and mentor caregivers Support community outreach efforts, attend local events Build and maintain relationships with handful of key referral sources, such as nurses, social workers, care managers, and discharge planners, networking and education involved Data entry, ensure documentation and compliance standards are met (accurate, complete) Serve on the after-hours / on-call phone rotation This is a dynamic, high-impact role that requires strong verbal communication abilities, energy, positivity, empathy, time management skills, and a heart for seniors. What You Bring A background in home health, hospice, home care, assisted living, medical office administration, or social services. Associate’s or Bachelor’s degree in nursing, social work, psychology, or business preferred Knowledge of caregiving, personal experience or professionally - CNA or HHA license is a plus Proficient using Microsoft Office products and Teams; knowledge of scheduling systems such as ClearCare/Wellsky, a bonus Reliable vehicle, valid driver’s license, and auto insurance Why Join Comfort Keepers? Competitive hourly pay (or salaried based on education, training, work experience, etc.) Meaningful work that impacts lives every day Entrepreneurial ownership with supportive leadership team A collaborative team culture focused on excellent customer service and caregiver success Opportunity to grow career - wise Ready to Enrich Lives? If you're a compassionate, proactive problem-solver who thrives in a fast-paced, mission-driven environment—we’d love to hear from you! #J-18808-Ljbffr Comfort Keepers Home Care of Oklahoma City