Call Center Representative - Telecom

Job Opportunity At SSM HealthIt's more than a career, it's a calling.MO-SSM Health 7980 Clayton RDWorker Type: RegularJob Highlights:Join a team where your work matters – every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact.In this role, you will provide hands-on support in a fast-paced care environment where every shift makes a direct impact on patients and families. Your attention to detail, compassion, and ability to work closely with clinical teams will help create a safer, smoother care experience. If you enjoy interacting with patients and want to grow in a collaborative care setting, this role is perfect for you.Department: SSM PhysiciansSchedule: Monday through Friday from 8am to 4:30pm. Position will work onsite for the first 90 days, then can change to remote if expectations are being met.Job Summary:Answers incoming calls and performs triage of inquiries.Job Responsibilities and Requirements:PRIMARY RESPONSIBILITIESResponds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.Collects relevant caller data to assist with measurement, tracking and reporting activities.Tracks inquires, questions and answers and provides resolution.May perform clerical or administrative duties.Performs other duties as assigned.EDUCATIONHigh School diploma/GED or 10 years of work experienceEXPERIENCENo experience requiredPHYSICAL REQUIREMENTSFrequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.Frequent keyboard use/data entry.Occasional bending, stooping, kneeling, squatting, twisting and gripping.Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.Rare climbing.REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONSNoneDepartment: 8533000130 SSM DocsWork Shift: Day Shift (United States of America)Scheduled Weekly Hours: 40SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.