211 Specialist

pay

Required Skills
Information and referral
Active listening and crisis intervention
Community resource databases
Needs assessment
Public benefits knowledge
Call center experience
About micro1
micro1 is a data lab that helps AI labs & Enterprises train foundational models and agents. We provide frontier evaluations and reinforcement learning environments to improve LLM capabilities, as well as contextual evaluations to monitor and improve AI agents in enterprise settings.

Our AI recruiting agent sources and vets domain experts for our data platform that enables rapid production of high-quality training data. Our research spans high-value, specialized domains (legal, medical, finance, coding, etc.), where expert-level data is the hardest to produce and most valuable for advanced model performance. Our pipeline performance system ensures both quality and velocity.

Role Title: 211 Specialist

Role Type: Contractor

Location: Remote

Time Commitment: 10-20 hours/week, short-term project

micro1 is looking for 211 Specialists to help evaluate and improve AI systems on government services topics. You’ll use your experience answering the public to check that questions sound like real callers and that answers would actually help them. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.

Scope of Work

Review sample questions and flag any that don’t sound like what real callers ask.
Write rubrics that define a correct, complete answer, including the right referrals and next steps for the caller.
Evaluate AI-generated answers against your rubrics, flagging errors, omissions, outdated guidance, and answers that wouldn’t help a real caller.
Share clear written feedback with the project team, working asynchronously.

Required Qualifications

Experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator, answering public questions about government services
1+ years of regular, high-volume public contact (phone, chat, or in person)
Working knowledge of public benefits and community resources
US-based
Able to start quickly and commit 10-20 hours/week
Clear, precise writing

Nice to Have

Experience with crisis intervention or needs assessment
Experience using community resource databases
Experience creating guides, scripts, or training materials
Experience helping a diverse range of callers, including rural and Spanish-speaking communities
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Refer and Earn
$500