Medical Customer Service Representative

Job Description

Job Description

A closed door pharmacy is looking to hire a Hub Relations Coordinator for a closed door pharmacy to sit in Robinson Township. We are looking for candidates who are passionate about helping customers, working directly with patients, and have a strong technical aptitude to catch on to their systems quickly.

Responsibilities:
• Perform patient outreach to conduct patient enrollment, benefits coordination, financial assistance assessment, insurance verification and arrange delivery
• Provide patient care to accurately support pharma programs and triage to a pharmacist when required
• Place outbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Document all call information and data discovery according to operating procedures
• Utilize proper escalation channels to meet patient needs & resolve open issues
• Research required information using available resources
• Maintain confidentiality of patient and proprietary information
• Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
• Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineering

REQUIRED SKILLS AND EXPERIENCE

• High school diploma or GED required, Bachelor’s degree strongly preferred
• Customer service or outbound call center experience required (1-2+ years)
• Similar industry experience is necessary
• Strong technical aptitude and ability to learn complex new software