Operations Coordinator

Position Summary :
Performs a variety of clerical duties and processes and maintains departmental records.

Criteria:
Education/Experience:
High school diploma (GED) with at least three years of bookkeeping, clerical, or related experience. Must possess excellent computer skills including experience in word processing and spreadsheet programs.

Skills/Abilities:
Excellent communications and customer service skills. Working knowledge of MS Office Suite software and the use of computer systems.

Certifications/Licenses:
None.

Physical Demands:
The ability to use a computer keyboard effectively. The ability to orally communicate by phone and person to person. The ability to see and read printed material.

Work Environment:
Indoor office conditions. Location and work hours are determined by Management and may be adjusted as needed.

Telephone:
Must maintain an operating telephone and furnish the number to his/her supervisor.

Essential Functions:

• Uses software such as Cityworks to generate, identify assets, process, dispatch, and close work orders for Operations and Maintenance.
• Uses software such as OnBase or others to process invoices and create/edit purchase orders.
• Completes expense reports as needed for the department.
• Monitors radio calls and system alarms (water & wastewater) and dispatches field personnel to appropriate locations.
• Maintains records for the State of Tennessee water sanitary survey inspection.
• Processes Tennessee one-call locate requests and communicates with field personnel as necessary.
• Prepares and distributes documents, reports (including word processing, spreadsheet and presentation documents and mass mailings).
• Schedules or arranges activities/meetings/room set-up, travel arrangements, etc.
• Generates report and prepares invoices for waste hauler billing for grease and septage disposal.
• Generates letters sent to customers in accordance with the grease trap program.
• Monitors surcharges for sludge, grease, and grit/screening hauling to landfill.
• Orders all chemicals for the water and wastewater treatment plants.
• Coordinates HUD/CDBG projects (contractor payments, legal ads, spending analysis).
• Coordinates Plant Maintenance Apprentice system in the TPC online program.
• Monitors radio calls and system alarms (water and wastewater) and dispatches crews to appropriate locations.
• Creates and completes water quality orders in Cityworks by adding lab data, mapping location, adding ELM, and attaching completed lab card.
• Monitors electric usage of all plants, lift stations, and pump stations and reports unusual spikes or declines.
• Communicates with area restaurants and business owners regarding grease traps. Dispatches hauler when appropriate.
• Generates letters and communicates with waste haulers regarding insurance requirements and yearly contract renewals.
• Collects and compiles data for state water and wastewater reports as needed.
• Coordinates parcel and freight deliveries and pickups for equipment repairs.
• Obtains quotes for parts, equipment, and supplies.
• Utilizes CMB for customer information on lift stations and water quality complaints.
• Utilizes GIS for water, wastewater, and grease trap information.
• Organizes and maintains related records and files (water quality complaints, Apprentice Program records and files, work order files, purchase order files, ER files and contract work files).