Clinical Applications Instructional Designer

Premise Health is Different on Purpose

Premise Health serves large organizations and their people with exceptional healthcare. The result? Better experiences, better health, and better value, all while helping organizations lower their healthcare costs. 

Premise's mission is to help people get, stay, and be well. Come join us and see for yourself why amazing health starts with amazing healthcare. For more information, visit  

The primary responsibility of this position is to develop training material, modify/improve current curriculum, and work with stakeholders on process improvements for various clinical applications support by CAD. This includes the creation of learning content that will be delivered in person or virtually via LMS, facilitating new processes/upgrades, and participating in designing workflows. Instructional Designers will also collect and report on valuable feedback from trainees.

This is a full time, hybrid Clinical Applications Instructional Designer role located in Brentwood, TN.

What You'll Do

• Creates engaging technical education training content for various clinical applications supported by CAD

• Collaborates with team to develop skills enhancement training

• Tests lesson plans and training environment build

• Ensures training materials are up-to-date, making updates as needed

• Facilitates study halls and personalization labs for attendees

• Administers end-user proficiency assessments and in-system checklists

• Supports end users with at-the-elbow go-live support as requested

• Administers post-live refresher, optimization, and skills-enhancement application training

• Provides support and troubleshoots issues that arise in the training environment

• Assists with application “Super User” Programs

• Secures training rooms, workstations, printers, projectors and screens, barcode scanners, and other equipment needed for classroom training as required.

• Creates scalable training solutions

• Determines the optimal way to deliver new system information to end users before upgrades

• Works with team to create a series of refresher training classes to be implemented immediately following go-lives

• Plans and executes a successful training program to be implemented after a system go-live

• Outlines and creates additional educational plans as directed by manager

• Assesses risks and issues associated with the training program

What You'll Bring

• Bachelor’s degree in a related field preferred.

• Certification in Epic Systems applications is a strongly desired (Ambulatory, Curriculum Development, Access, etc.).

• 2 - 4+ years of experience in a technical training compacity.

• Experience in training Epic enterprise implementation environment.

• Experience in training clinical applications

• Healthcare experience preferred (clinical documentation, front desk/registration documentation, and ambulatory clinic setting).

• Experience in learning management systems (LMS).

• Experience with project management, adult education, and curriculum delivery.

• Experience with Adobe Captivate and HealthStream is a plus.

• Clear and effective communication skills, both written and verbal

• Ability to quickly adapt to changes in the curriculum and the training environment.

• Comfort using computers and the ability to quickly master new software programs.

• Proficiency in Microsoft applications (Excel, PowerPoint, and Word)

• Capacity to manage multiple competing objectives and to clearly communicate results

• Ability to lead others and to communicate the importance of training to all stakeholders

• Uses critical thinking skills to support educational implementations

• Facilitates staff education regarding software applications

• Identifies opportunities for process improvement in support of operational initiatives

• Strong organizational and coordination skills; ability to sequence activities logically

• Ability to develop and adhere to time schedules in order to meet project deadlines

• Interpersonal skills to function well in administrative, management, and patient care environments.

• Ability to work effectively with staff that have a wide range of seniority.

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here:

Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.