Supervisor, Retail Operations

Supervisor, Retail Operations

Reporting to the Assistant Manager, Retail Operations, the Supervisor, Retail Operations supports the daily operations of the museum store, ensuring efficient execution of operational processes and maintaining retail standards aligned with the institution's artistic vision and brand identity. This role oversees core operational functions, including opening and closing procedures, cash handling, inventory management, replenishment, fulfillment coordination, loss prevention, and compliance with retail policies and procedures.

The Supervisor ensures accurate POS execution, strong inventory integrity, organized back-of-house operations, and consistent merchandising standards while supporting smooth day-to-day store performance. This role also helps maintain a collaborative and accountable team environment focused on operational excellence, efficiency, and consistency across all retail functions.

Responsibilities

• Support the Assistant Manager in onboarding, training, and day-to-day supervision of frontline retail staff
• Coach and support team members on operational procedures, POS accuracy, replenishment standards, and policy compliance
• Foster a collaborative and accountable team culture focused on operational consistency, efficiency, and execution
• Lead daily floor operations, ensuring operational readiness, staffing coverage, replenishment completion, and task execution throughout each shift
• Supervise opening and closing procedures, ensuring the store is operationally prepared, secure, and maintained according to established standards
• Oversee POS activity and payment processing, including cash handling, returns, reconciliations, deposits, and adherence to financial controls
• Coordinate fulfillment and back-of-house workflows to support replenishment, stock organization, order accuracy, and operational efficiency
• Identify and implement process improvements that strengthen operational efficiency, consistency, inventory accuracy, and workflow effectiveness
• Maintain an organized, visually consistent retail environment aligned with museum standards, ensuring cleanliness, presentation, and merchandising execution throughout the store
• Support inventory accuracy through stock monitoring, cycle counts, audits, replenishment, RFID tracking, receiving, transfers, and loss prevention practices
• Report and resolve inventory discrepancies, damages, quality concerns, and operational issues in a timely and organized manner
• Ensure pricing, labeling, merchandise handling, operational procedures, and safety expectations are consistently executed in compliance with retail policies and standards
• Support operational readiness for special events, exhibition launches, promotions, and high-volume traffic periods
• Promote Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) through respectful leadership, inclusive service practices, and equitable team support.

Qualifications

• 2+ years of progressive retail operations experience, preferably within an arts & cultural institution or prominent consumer brand
• High school diploma or GED equivalent required
• Experience supporting, training, coaching, or supervising team members in a fast-paced retail environment desired but not required
• Strong experience with daily retail operations, including opening and closing procedures, cash handling, inventory management, replenishment, fulfillment coordination, and operational workflows
• Proficiency with POS systems; experience with Shopify, Square, or similar retail platforms preferred
• Experience supporting inventory control processes, stock organization, merchandising execution, and loss prevention initiatives
• Ability to follow, enforce, and uphold retail policies, operational procedures, and safety standards
• Strong organizational skills, attention to detail, reliability, and operational follow-through
• Excellent communication, judgment, and problem-solving skills, with the ability to address operational challenges and customer concerns professionally and effectively
• Ability to multitask, prioritize competing operational needs, and adapt in a fast-paced retail environment
• Flexibility to work weekends, holidays, evenings, and special museum events
• Commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) and creating welcoming experiences for all guests and team members.
• Passion for supporting efficient retail operations that align with the Museum's mission, brand, and values

Core Competencies

Analytical Rigor: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision.

Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible.

Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.

Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.

Inclusive Interaction: Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely.

$29.61 - $34.03 an hour

Equal Opportunity and Our Commitment to DEIAB

The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.

The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.

The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society.

Values

Our internal and external practices are shaped by the following beliefs and behaviors.

People First: We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art.

Inspired: We believe that art can move you to feel, think, reflect, and act.

Collaborative: We believe that nimble thinking and working together yield exponential results.

Strategic Priorities

Narrative Art:

Amplify the social impact of storytelling and illustration.

Community:

Connect to a broad and diverse public.

Operational Excellence:

Create a healthy and durable institution.

Hourly rate will be assigned commensurate to the successful candidates' education, experience, and location.

Pursuant to the Lucas Museum of Narrative Art's COVID-19 Mandatory Vaccination Policy, the museum requires all who work on-site or conduct occasional meetings on-site to provide proof of COVID-19 vaccination as a condition of hire absent an approved medical and/or religious exemption. Upon hire, all new freelancers will receive detailed instructions on complying with this policy. Federal, state, or local public health directives may impose additional requirements.

Lucas Museum of Narrative Art