Customer Service Rep

CSR Responsibilities Demonstrating a friendly, positive attitude and great customer service skills Taking orders over the phone and in person Dealing with customer concerns Making Domino’s high quality pizzas Food and portion control Hygiene and food safety General Job Duties Operate all equipment Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product Receive and process telephone orders Take inventory and complete associated paperwork Clean equipment and facility approximately daily Communication Skills Ability to comprehend and give correct written instructions Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator) Must be able to make correct monetary change Verbal, writing, and telephone skills to take and process orders Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed Ability to enter orders using a computer keyboard or touch screen Work Conditions Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas Sudden changes in temperature in work area and while outside Fumes from food odors Exposure to cornmeal dust Cramped quarters including walk-in cooler Hot surfaces/tools from oven up to 500 degrees or higher Sharp edges and moving mechanical parts Sensing Talking and hearing on telephone Near and mid-range vision for most in-store tasks Additional Information Ability to differentiate between hot and cold surfaces Temperaments The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions Physical Requirements Standing Most tasks are performed from a standing position Walking Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5' Cases are usually lifted from floor and stacked onto shelves up to 72 inches high Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray Pushing To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24-30 and requires a force of up to 7.5 pounds to push Trays may also be pulled Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance Forward bending at the waist is necessary at the pizza assembly station Toe room is present, but workers are unable to flex their knees while standing at this station Duration of this position is approximately 30-45 seconds at one time, repeated continuously during the day Forward bending is also present at the front counter and when stocking ingredients Crouching/Squatting Performed occasionally to stock shelves and to clean low areas Reaching Reaching is performed continuously; up, down and forward Hand Tasks Eye-hand coordination is essential; use of hands is continuous during the day Frequently activities require use of one or both hands Shaping pizza dough requires frequent and forceful use of forearms and wrists By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply #J-18808-Ljbffr