Customer Service Representative

Customer Service Representative

Hiring a Customer Service Representative!

The Customer Service Representative provides high-quality support by responding to customer inquiries, resolving service or billing issues, and ensuring a positive customer experience. This role requires strong communication skills, accuracy in documentation, and the ability to work independently in a remote environment.

Key Responsibilities

• Respond to customer inquiries regarding products, services, billing, and account information.
• Resolve service or billing complaints, including exchanges, refunds, and bill adjustments.
• Contact customers to provide updates on claim investigations and resolution steps.
• Escalate unresolved issues to appropriate internal teams.
• Document all customer interactions, including inquiries, complaints, comments, and actions taken.
• Maintain professionalism and customer advocacy in every interaction.
• Manage workload independently while meeting service expectations.

Qualifications

• High School Diploma or equivalent.
• 5–7 years of customer service experience, ideally in a high-volume or complex support environment.
• Strong verbal and written communication skills.
• High attention to detail with the ability to accurately document customer information.
• Ability to work independently and manage time effectively.
• Proficiency with MS Outlook, data entry tools, and general computer applications.

Job Type & Location

This is a Contract position based out of Charlotte, NC.

Pay and Benefits

The pay range for this position is $18.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 29, 2026.