Travel Agent, Travel Contact Center, Remote

Full-Service Travel Agent | Work From Home Turn your passion for travel into a rewarding career! Do you have a passion for travel and a talent for creating memorable experiences? AAA Club Alliance is seeking an experienced Full-Service Travel Agent with both domestic and international travel booking expertise to join our remote Travel Contact Center team. In this work-from-home position, you’ll help Members and non-Members plan and book personalized vacations—from weekend getaways to complex international itineraries. You’ll build lasting client relationships, provide exceptional service, and have the opportunity to earn monthly performance incentives. 100% Remote: Work from the comfort of your home. Competitive Pay: $18.00–$24.00 per hour, based on experience and geographic location, plus monthly performance incentives for sales and bookings. Paid Virtual Training: Receive paid training with all required equipment provided. Sunday: 10:00 AM–4:00 PM Saturday: Off As a Remote Full-Service Travel Agent, you will: Plan and book domestic and international vacations, including customized FIT (Fully Independent Travel) itineraries. Assist Members and non-Members through phone, email, and web chat. Recommend destinations, travel products, and exclusive AAA benefits based on each traveler’s needs. Stay informed about travel promotions, destinations, and industry trends. Process travel reservations in compliance with ARC regulations and AAA policies. Identify opportunities to upsell and cross-sell travel products that enhance the overall customer experience. Meet established sales and performance goals while delivering exceptional customer service. Resolve travel-related issues and assist with itinerary changes. Provide guidance and mentorship to fellow Travel Contact Center Associates when needed. Qualifications A high school diploma or equivalent. Travel school graduates are encouraged to apply. At least 2 years of recent leisure travel industry sales experience. Experience with airline reservation systems, ticketing platforms, GDS, and online booking tools. Strong knowledge of domestic and international travel planning. Excellent communication, customer service, sales, and problem-solving skills. Extensive knowledge of worldwide geography. The ability to succeed in a fast-paced, high-volume contact center environment. Training & Schedule Requirements Attend all required paid virtual training, Monday through Friday, from 9:00 AM–5:30 PM EST. Successfully complete training before beginning the regular work schedule. Work a set schedule that includes one weekend day each week, along with one weekday and one weekend day off. Join a Team That Helps People Explore the World! At AAA Club Alliance, you’ll combine your travel expertise with exceptional customer service to help travelers create unforgettable experiences while building your career. Full time Associates are offered a comprehensive benefits package that includes: Medical, Dental, and Vision plan options Paid company holidays Continual learning reimbursement up to $5,250 per year ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

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