DTNA NIGHT AUDIT

DTNA Night Audit

Doubletree Norfolk Airport, Norfolk, VA 23502

Overview

Position Type Full Time

Description

The Night Auditor is responsible for:

• Responsible for the accurate accounting of all transactions completed during the day.
• Performs all Duties of a Guest Service Agent and Manager on Duty.

Job Responsibilities

The Night Auditor's primary responsibilities will include:

• Inventories stock to ensure adequate supplies
• Investigate complaints and takes corrective action.
• Prepare any reports concerning daily income and statistics.
• Record data concerning work assignments and special projects and prepare periodic reports.
• Greet and interact with the guest in a friendly and professional manner creating the "WOW" experience.
• Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements.
• Interact with fellow associates in a courteous and professional manner.
• Ensure that all guest requests you receive are satisfied in a timely and efficient manner.
• Provides service in a highly professional manner at all times.
• Check periodically each day on any and all special project work.
• Ensure that the hotel maintains all standards as defined by any third party affiliations (hotel franchiser) where applicable.
• Enforce 100% staff compliance with uniform and grooming standards.
• Report unsafe work conditions/practices and safety/security violations in accordance with company policy.

Required Skills and Ability

• Excellent English verbal and written communication skills.
• Demonstrated computer skills.
• Ability to interact with hotel/hotel guests and staff in a courteous and professional manner.
• Ability to multi-task within specific time constraints.
• Good attitude and work ethic practices.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.
• Able to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Able to work a flexible schedule including weekends and holidays.
• Willingness to receive development and supervisory training.
• Team building and motivational skills.

Required Education and Experience

• Experience One year experience in related field preferred.
• Prior experience as a Night Auditor preferred.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.