Liaison Package Handler

Job Title

Availability: Up to 30 hours per week Luxer One's Package Liaison team is seeking a professional, organized, and customer-focused individual to support package management operations at luxury apartment communities.

As a Package Liaison, you will help maintain package rooms and locker systems at assigned properties within your region. You will visit the site multiple times per week to ensure smooth, efficient, and resident-friendly package operations.

What You'll Do:

• Provide in-person, verbal and written assistance to residents with package-related questions or issues
• Ensure all packages are promptly scanned into the Luxer One software system
• Label, sort, and organize packages to maintain a clean, easy-to-navigate package room
• Audit Luxer Lockers to ensure package delivery quality assurance
• Identify aging or unclaimed packages and email residents with pickup reminders, including notice of return-to-sender deadlines for stale packages (typically 48 hours, depending on property policy)
• Confirm return-to-sender pickups when required
• Serve as the primary on-site liaison between the property team and Luxer One support
• Perform light maintenance or troubleshooting on package room or locker systems
• Conduct scheduled audits of package rooms and lockers (dependent on site and volume size)
• Occasionally support outreach efforts, such as visiting prospective properties for audits or informational drop-offs
• Work independently and represent Luxer One professionally as the primary or sole liaison at the assigned site(s)
• Deliver select packages directly to residents' doors (60lbs limit)

Role Details:

This is a part-time position, typically 20–25 hours per week depending on operational needs. As part of a growing service program, this role offers opportunities for expanded responsibilities and advancement as the program continues to scale.

Requirements:

• 1–2 years of customer service experience in a client-facing role
• Reliable transportation, such as a personal vehicle or access to public transit; ideally, you live in or near the designated service area
• Comfort using technology, including digital package management systems and an iPad
• Strong organizational and problem-solving abilities
• Clear written and verbal communication skills
• Ability to perform regular physical activity, including lifting and arranging packages—some of which may be bulky—within legal guidelines and maneuvering safely within storage areas
• Ability to sit and stand for extended periods
• At least 18 years old
• Willingness to perform additional duties as assigned; responsibilities may evolve based on business needs

Benefits:

• Opportunities for growth: We're committed to developing our team.
• A culture that celebrates you: As "Luxens," we value diverse perspectives and experiences. Our inclusion programs create space for connection, learning, and shared purpose.
• 401(k) with employer match
• Accrued PTO to relax, recharge, and rest
• Accrued Paid Sick Leave
• Uniform and equipment provided

Luxer One is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.