Team Member

Job Expectations

• Presents a neat, clean appearance, in company uniform • Greets each customer they encounter with a smile and a word of welcome or departure • Maintains a clean and safe environment for customers • Serves customers according to all company procedures and standards

Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand

• Demonstrates a positive and enthusiastic attitude with co-workers • Helps new employees through training and orientation • Demonstrates patience and understanding when training others • Keeps other employees informed about what he/she is doing

Attendance - is personally reliable

• Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks • Provides appropriate notice when unable to be at work • Provides written notice for being late or absent as required • Understands and uses approved time keeping system

Cooperation with Management - is open and receptive to requests, demonstrates flexibility and dependability

• Demonstrates a positive and enthusiastic attitude with management • Adjusts positively to requests for change from managers • Accepts procedural changes positively and without loss of effectiveness • Alerts management to station needs • Anticipates problems and brings them to management's attention • Follows through with all commitments made

Initiative and Energy - takes action without being told, goes beyond what is simply required, maintains a high activity level

• Helps others when needed without being asked • Demonstrates a sense of urgency on the job, especially when it relates to pleasing the customer • Is effective working on more than one task at a time • Finishes tasks completely once begun • Suggests ideas for solving problems, improving procedures, etc.