Customer Service Representative -TEMP (6 month)

Job Description

Job Description

Description:

Onsite - LOA Coverage

Role

The Customer Service Representative manages all Specialty and Retail replenishment.

Responsibilities

· Manages orders for Specialty and Retail accounts.

· Prepares and distributes weekly open order report to review order fill-rate, ETA, credit holds and cancellations.

· Communicates closely with sales and the customers on all issues involving order management, production and shipping issues.

· Performs all order maintenance, including order entry, reviews production, proactive in requesting extensions and communicates cancellations.

· Coordinates dropping tickets and shipping with the distribution center including timely resolution when issues arise.

· Works with Credit on any issues to releasing orders for shipping.

· Assures quality service for accounts by resolving service problems: (a) clarifies customer’s concern; (b) selects best solution to solve problems; (c) expedites correction; and (d) follows up with sales to ensure resolution.

· During office hours provides “live” service to accounts and salesreps; all phone calls and e-mails are answered in a timely basis—maximum 24 hour rule on returning all voice messages/e-mails.

· Reports weekly order risk to the financial target. 

· Ability to build strong rapport with both internal and external customers.

· Strong interpersonal skills, confident in decision-making, goal driven, takes ownership and accountability in the workplace.

Profile

· Years of Related Professional Experience: 1-3 

· High School diploma

· Handles sensitive and confidential information, such as revenue targets and credit information. 

· Experience with Excel; including Pivot tables helpful.

· Experience with EDI 850; knowledgeable in 856 helpful.

We are committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. We are an equal employment opportunity of minorities, females, protected veterans and the disabled.

We are committed to providing equal opportunities in employment, and treating our associates and applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, or any other legally protected factor.

Requirements: