Customer Success Representative

Customer Success Representative This person would be the first point of contact for Parking Services. They would manage email, phone calls, and in-person interactions. Monday - Thursday 9:00 AM to 3:00 PM. Department: Parking and Postal Services Compensation: Starting at $19.00 an hour commensurate with experience Job Duties: Provides problem resolution for all supported products and services Follows procedures and policies for the handling of incoming and outgoing support contacts via telephone, email, web request, chat, or walk-in service desk Provides accurate and timely logging of data in the incident management application Escalates cases when necessary following appropriate documentation and procedures Creates, organizes, reviews, and updates support documentation Investigates problem trends from collected data and provide documentation outlining findings Assist with data entry as needed Required Qualifications: High School Diploma or equivalent Demonstrated exceptional interpersonal, written and oral communication skills. Ability to use, learn, and adapt to a variety of technology platforms, that change regularly, used in parking administration (ie: Microsoft Office, AIMS, AI, etc.) Commitment to delivery of high quality customer service to a diverse college population. Ability to work in fast-paced environment; learn and communicate continually changing and detailed information. Preferred Qualifications: Associate's degree Preferred Experience: 2+ years in a customer service role Demonstrated commitment to diversity, equity, and inclusion. Experience working and communicating with a variety of teens, adults, and/or stakeholders from varying backgrounds and learning styles. Experience working in higher education. Education: Minimum Degree Required: High School Diploma or equivalent Preferred Degree: Associate's Degree How to Apply: Applicants must submit the following documents using the online application: Resume Cover Letter *Please use your application materials to speak to each of the qualifications for this position as listed above. Be sure to describe your relevant experience and areas of expertise, using specific examples from your work and education history. Applicants must complete all required fields and attach all required documents prior to submitting the online application. All final candidates will be asked to provide names, email contact information, and/or phone numbers for three (3) references, with at least one being from a manager or supervisor, during the interview process.??Note: Once you have attached your materials and submitted your application, you will not be able to go into the system and change them. Applications received by the end of the day on 8/9/2026 are ensured full consideration. Applications received after that date may be given consideration. Application materials will be evaluated, and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration. Contact Information: For questions regarding your application and additional options to apply, contact Human Resources at View email address on click.appcast.io or View phone number on click.appcast.io Legal Notices: Reasonable Accommodations UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact View email address on click.appcast.io or View phone number on click.appcast.io. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability. Confidentiality of Applicant Materials UWO is a State agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request. CBC & Reference Check Policy All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment. UW is an Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.