IT Service Desk Technician - on site: Rancho Mission Viejo

Job Description

Job Description

IT Service Desk Technician

This is a full time ON-SITE role located in Rancho Mission Viejo, CA.

Full-Time: Monday-Friday 8am-5:00pm On-Site

• $28 - 30/hour
• Fulltime Benefits include Medical, Dental, Vision, Life Insurance, and more.
• 401k with generous employer match.
• PTO, Holidays, and Flex Holidays.
• Tuition Assistance.
• Talent development reviews and growth opportunities.

The IT Service Desk Technician is the front-line IT support for employees in the Rancho Mission Viejo, CA location. Daily responsibilities include fielding and responding to phone calls, monitoring email and ticket queues, and submitting trouble tickets for employees located at multiple sites. Customer Service, excellent communication, multi-tasking, and technical abilities are all core requirements of this role.

Why you’ll love Continuing Life:

Continuing Life supports 6 Continuing Care Retirement Communities (CCRCs) across California. Continuing Life provides a one-stop solution that includes specialized, experienced personnel and IT systems for running and managing the community. Through our talent development review program, we strive to make sure our employees are reaching their goals and working in the role they enjoy. We have a heavy focus on training and provide tuition assistance. We survey our employees annually and listen to feedback to make changes to ensure the best work environment. We are ranked #3 in the nation on Fortune Magazine’s Great Places to Work survey for Aging Services!

What your qualifications should be:

Our ideal candidate will be reliable and follow procedures and duties assigned by a supervisor.

• 1-3 years’ experience operating in an IT service desk or desktop support capacity.
• Ability to multi-task and prioritize tasks based on urgency.
• Ability to learn new skills quickly with minimal guidance.
• Ability to work with all levels of Community personnel and to convey a professional, courteous, and helpful representative of the IT Department.
• Strong verbal and written communication skills required.
• Periodic travel as required.

Our company is committed to a diverse and inclusive workplace. We are an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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