Referrals Clerk

Medical Receptionist Position

This position checks referrals for accuracy and completion. Input the information received by doctor's offices into computer system. Will interact with patients, physicians, and staff both within the Center and outside facilities providing accurate, timely and responsive information. Accesses referrals using insurance websites. May perform other job related duties as necessary for the efficient operation of SDMI.

Minimum Skills, Ability and Requirements:

• High school diploma or equivalent with 6 month experience as a medical receptionist or related experience and or training or equivalent combination of education and experience along with a strong knowledge of coding.
• Interact with patients', physicians and other staff both within the Center and at outside facilities providing accurate, timely and responsive information.
• Follow all written protocols and procedures of the Center.
• Demonstrate courtesy, helpfulness, and optimal customer service toward patients and their families.
• Any employee who discovers, is directly involved in or is responding to an event/occurrence/risk is required to complete or direct the completion of an occurrence report within 24 hours of event/occurrence/risk.
• My job performance, including current competencies will be reviewed by my Manager on a periodic basis. If my job performance/ current competencies are not (or continue to not be) at required level this could result in additional training and/or disciplinary action.
• Must be able to recognize and respond appropriately to urgent / emergent situations per protocols.
• Establish and maintain effective working relationships with physicians, staff and management.
• Effectively cope with typical job stress.
• Knowledge of Medical terminology, ICD-10 / CPT Coding.
• Basic typing and keyboarding skills with minimum of 30 wpm
• Strong organizational and interpersonal skills (excellent phone etiquette).
• Familiarity with computers and other office equipment.
• Ability to prioritize responsibilities.
• Ability to multi-task efficiently and effectively.
• Must be able to act calmly and effectively in a busy or stressful situation.
• Ability to communicate effectively in the English language in person, by phone and in writing.
• Knowledge of contracted insurance plans and procedures.
• Skill in organizing time to accommodate changes in workload and assignments in order to complete tasks in a timely manner.
• Skill to pay attention to details and accuracy in completing tasks.
• Staff members may be monitored at any time during business calls without notification. SDMI management may listen in on conversations for training, monitoring and other legitimate business purposes.
• Responds positively to changes in assignments and priorities.
• Works as an effective team member with co-workers and other personnel.
• Communicates effectively when follow up is needed.
• Able to identify hazardous material in immediate work area.
• Knows and follows all SDMI safety and evacuation guidelines, policies and procedures.
• Willingly participates in cross-training activities within the department in for own professional growth in order to contribute to the overall function of SDMI.
• Assumes responsibility for updating knowledge of current SDMI department policies and procedures, protocol and practices.
• Demonstrates punctuality by reporting to work on time/satisfactory attendance record that complies with SDMI attendance policy.
• Takes full responsibility for all functions within job description and assures that all functions are completed before leaving SDMI at the end of the shift.
• Other duties as assigned.