User Experience Lead

Job Summary / ObjectivePlayer-coach who owns initiative outcomes, balances throughput, and is accountable for vision and quality of delivered solutions.UX Job Family OverviewUser Experience (UX) roles design and validate user-centered experiences for complex enterprise software. Across levels, the work spans discovery (research and synthesis), design (information architecture, interaction design, prototyping), documentation (wireframes/specifications), and validation (usability testing and iteration). AI is used to accelerate evidence capture, synthesis, ideation, and delivery—while maintaining responsible, transparent, and user-trustworthy outcomes.Core Work DomainsDiscovery & Research (plan, conduct, synthesize)Design & Prototyping (flows, IA, interactions, prototypes)Documentation & Handoff (specs, annotations, acceptance criteria support)Validation (usability testing, iteration, quality verification)Standards (accessibility, consistency, design system usage)AI Acceleration (synthesis, ideation, workflow automation with guardrails)Level Scope & AccountabilityScope: Major initiatives and cross-team delivery outcomes.Design Responsibility: final UX quality gate for initiative; owns delivery trade-offs with product/engineering partners.Typical experience guidance: 7–12+ years with proven initiative ownership and mentorship.Key ResponsibilitiesDefine, ensure alignment, and communicate a shared UX vision across the initiative or product family, bringing together multiple workstreams into a cohesive experience direction.Drive throughput: break down work, assign/coordinate across designers, and manage delivery dependencies.Provide final design review and quality gate across the initiative; ensure consistency and accessibility.Contribute hands-on to complex/high-risk areas; unblock delivery as needed.Mentor heavily: coaching, critique leadership, skill development and confidence building.Lead adoption of AI-enabled workflows for the initiative while enforcing quality guardrails.AI & Innovation ExpectationsLead adoptionLead adoption of AI-enabled workflows across the initiative. Identify high-value opportunities to accelerate delivery through AI while maintaining the quality and coherence of the user experience.Actively encourage the team to use AI tools for realistic prototyping; ensure this capability is supported, practiced, and evaluated as part of the initiative's design workflow.Enforce qualityDefine and enforce guardrails for AI use within the team — what requires human review, what can be AI-accelerated, and what should not be AI-assisted. Hold the quality gate on AI-assisted work that ships.Develop capabilityCoach and develop team AI fluency. Ensure designers have the skills and judgment to use AI tools responsibly and effectively — not just efficiently.Responsible useMaintain accountability for AI-assisted work across the initiative. Ensure outputs are traceable, validated, and meet quality, accessibility, and user trust standards before shippingRequired QualificationsDemonstrated ability to own end-to-end UX quality across a major initiative or product family, with accountability for outcomes.Experience coordinating design work across multiple designers or workstreams — breaking down work, managing dependencies, unblocking delivery.Strong mentorship track record; able to develop designer capability, build confidence, and lead critique culture.Balances hands-on design contribution with initiative-level coordination and stakeholder alignment simultaneously.Sets the standard for design communication across the initiative — from critique and feedback to stakeholder alignment and delivery trade-offs.Preferred QualificationsExperience running design programs or initiatives spanning multiple teams or product areas.History of improving team delivery practices — review cadence, critique quality, handoff consistency.Experience working within or enforcing design system governance across teams.Familiarity with AI-enabled design workflows and experience governing their responsible use.Experience with resource planning or capacity management for a design function.Success MeasuresInitiatives deliver high-quality UX outcomes on time with reduced rework.Teams move faster due to clear direction, strong reviews, and effective work coordination.Design capability increases through mentorship and strong feedback loops.We’re obsessed with making this the best job you’ve ever had!  We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:  Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event GroupEnjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefitInvest in our competitive 401k plan and help set you up for your futureBig on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 15 hours of ‘Flexi’ time a yearFurther your professional development and growth with our generous Tuition Reimbursement offerings Enjoy the flexibility of working from anywhere in the world for two weeks out of the yearAbout UsFrom the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!  Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees. Are you up to the challenge?  We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!   MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!SummaryLocation: Cleveland, Ohio OfficeType: Full time