FOH Manager

Front of House ManagerSummary of Position: The Front of House Manager at Crooked Hammock Brewery is responsible for managing the daily operations of our restaurant, overseeing the guest's experience, assisting with all aspects of service, and being a leader on the floor. The FOH Manager will inspire and motivate the team to achieve their goals and will set an example for our employees by modeling top-notch hospitality and guest service during every interaction with every guest. Must Enjoy the Ride!Duties & ResponsibilitiesLeadership & Team DevelopmentBuild and inspire the team and be an effective coach by elevating the team for growth and assisting them in reaching their goalsUphold core values and code of ethics in our team development plan; reinforce "How We Roll" throughout the hiring, on-boarding, training, coaching and evaluating for growth processConduct orientation, explain the Hammock philosophy, and oversee the training of new employeesMake employment and termination decisions including interviewing, hiring, evaluating and disciplining personnel, as appropriate, with oversight from General Manager, and in accordance with company policies, rules, and proceduresDevelop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviewsSchedule labor as required by anticipated business activity while ensuring that all positions are staffed, when and as needed, and labor cost objectives are metEnsure team members have the right tools, knowledge & equipment required to do their jobs effectivelyProvide direction to employees regarding operational and procedural issuesIdentify and delegate responsibilities to team members to ensure objectives are met and excellent service is consistently achievedProvide strong presence in local community & high level of community involvement by restaurant & staffMaintain professional and technical knowledge by tracking emerging trends in the industry; attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societiesLive the brand and be a brand ambassador, making the best decisions in the interest of the company at all timesOperationsOversee all areas of the restaurant; make final decisions on matters of importance to guest serviceAdhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costsResponsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time, and in accordance with company policies and proceduresEnforce sanitary practices for food handling, general cleanliness & maintenance of kitchen & dining areasEnsure compliance with operational standards, company policies, federal/state/local laws, & ordinancesResponsible for ensuring consistent high quality of food preparation and service and uphold all ServSafe guidelinesMaintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standardsEnsure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guestsEnsure that proper security procedures are in place to protect employees, guests and company assetsEnsure a safe working and guest environment to reduce the risk of injury and accidents. Complete accident reports promptly in the event that a guest or employee is injuredManage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanlinessInvestigate and resolve complaints concerning food quality and serviceQualifications:3+ years relevant experience requiredCollege degree is preferred. Degree in hotel/restaurant management is desirableA combination of practical experience and education will be considered as an alternativeProficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reportsMust possess a valid driver's license and have reliable transportationMust be eligible to work in the United StatesServSafe certified preferredFlexibility of schedule to assume responsibilities as needed, ability to balance personal & professional lifeMust work nights and weekendsProfessional appearance, punctual, reliableHospitality soul with guest friendly demeanorExhibit a sense of urgency and be able to work in very fast paced environmentAdvanced written, verbal, and non-verbal communication skillsWell organizedAdvanced leadership qualities and a desire to improveProficiency in basic computer applications, word processing, spreadsheet, internet, POSFrequently walk and occasionally bend over, twist, kneel, climb, stoop and crouchThis position requires the ability to lift up to 55 pounds and maneuver 170 pounds as well as climbing up and down stairs quite frequently during shiftsHours & Pay:This position starts at $55,000/year based on experience with benefits and awesome employee perks. La Vida Hospitality Group offers unique lifestyle-based benefits geared towards doing what we do best - Enjoying the Ride & Celebrating our Tribe!Benefits for our salaried team - PTO & vacation, health insurance, & wellness resourcesUnlimited growth potentialTravel opportunitiesTeam events & outings like our recent ski trip to the PoconosLocal lifestyle perks like paddleboarding & kayaking discountsEmployee appreciation events & seasonal partiesProfessional leadership development and continuous coaching, training, and mentorshipFood, beverage & retail discounts...and tons more! We're firm believers in working & playing hard and we want to find people who share that same passion with us, so if that sounds like your kind of vibe, apply to join our team today!