Help Desk Agent

Ellucian seeks a Help Desk Team Lead to oversee the Oakwood University User Services team, delivering advanced Tier 3 support, staff guidance, and service desk excellence onsite. You will manage identity and access workflows, endpoint management, documentation standards, and process improvements in alignment with ITIL/ITSM and security frameworks. The role is on campus five days a week with standard university hours; occasional after‑hours coverage may be required. #J-18808-Ljbffr