Carrier Settlement Specialist II

Job Description

Job Description

The Carrier Settlement Specialist II works closely with brokerage and TMS operations groups, capacity management, and carriers to ensure timely and accurate payment processing. They will also be responsible for working open and aged items with carriers including payment discrepancies or other inquires.  They will be responsible for following up with carriers and operations on problem resolutions. They will work the leads and managers on specific tasks that are assigned.

Responsibilities

• Timely (withing 3 days of support being received) and accurate review and processing of carrier settlements, including shipping document, tolerance, and tariff review.
• Verify carrier rates against agreed-upon contracts and rate sheets.
• Investigate and resolve any discrepancies in invoices, rates, or services provided by carriers.
• Ensure timely and accurate payment to carriers according to contractual terms and company policies.
• Maintain detailed records of carrier invoices, payments, and any communication related to settlements.
• Communicate effectively with carriers to address any settlement or payment issues and maintain positive relationships.
• Reconcile carrier accounts regularly to ensure accuracy and identify any outstanding balances or discrepancies.
• Analyze settlement data to identify trends, inefficiencies, or opportunities for improvement.
• Ensure compliance with company policies, industry regulations, and contractual agreements in all settlement activities.
• Collaborate with other departments such as Accounting, Operations, etc. to resolve settlement issues and improve processes.
• Assist in training new team members on settlement procedures, systems, and best practices.
• Participate in special projects or initiatives related to carrier settlement as assigned by management.
• Assist with the implementation and process set up of new carrier accounts.

Knowledge, Skills, and Abilities

• Transportation, Logistics, and/or Supply Chain knowledge preferred.
• Working knowledge of Microsoft Office products.
• Knowledge of Logistics Transportation Management Systems preferred.
• Must be able to work independently and function well in team setting.
• Strong internal and external customer service skills.
• Excellent organizational and interpersonal skills.
• Ability to work effectively and collaboratively in a team environment and communicate/work well with others.
• Strong written and verbal communication skills.

Education/Experience

• High school diploma or equivalent required
• 2+ years of accounts payable experience or equivalent required
• 2+ years in logistics industry preferred.
• Previous experience in accounts payable, collections, credit or similar experience required.

Competitive Compensation

We believe in rewarding excellence. Our compensation approach balances market-based salary ranges with individual performance, experience, and tenure ensuring your pay is fair, competitive, and aligned with your growth. The posted range reflects the full pay band for the position. The expected pay range below represents where most candidates are hired, based on experience, skills, and internal equity. Candidates with more extensive or highly relevant experience may be considered toward the higher end of the overall pay band.

• Expected Pay Range: $16.41-$18.05
• Full Pay Range: $16.41-$24.24
• Pay Grade: 4
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer 

Disability/Veteran

VEVRAA Federal Contractor