Life/Health Customer Service Representative

Job Description

Job Description

Title: Customer Relations Specialist

Location: In-Office

Job Responsibilities:

• Receives, processes, and fulfills member service requests for life, health, and annuity policies through various member contact channels.
• Receives inbound calls for information from current and prospective members.
• Provides information to client Members regarding, e.g., public information on from our website, directions where they can go on our website for education or more information, Medicare annual enrollment dates.
• Fulfilling member requests to mail out Medicare guidebook materials.
• Applies foundational member servicing techniques.
• Encourages member to take action to address needs and opportunities.
• Supports enterprise business goals through the achievement of quality and member experience measures.
• Taking demographic information to establish member number for new members.
• Call volumes will vary, average call volume 25-30 per day.

Company Description

Who We Are:
Peyton Resource Group (PRG) has a 20-year track record of delivering real results for our clients. With offices in Dallas, San Antonio and Austin, PRG is an innovative industry leader utilizing the latest technology to drastically reduce the time-to-hire problem plaguing most companies today.
What We Do: We innovate. We understand. We collaborate. We move forward. We get IT done.

How We Do It:
We partner with world-class organizations that offer exciting career paths to their employees.
We cultivate relationships with the best and brightest talent in the marketplace.
We leverage technology in a way that is helping to redefine the staffing industry.
Our Results: We solve today's critical staffing challenges, while delivering best-of-class professionals to our clients.

Company Description

Who We Are:\r\nPeyton Resource Group (PRG) has a 20-year track record of delivering real results for our clients. With offices in Dallas, San Antonio and Austin, PRG is an innovative industry leader utilizing the latest technology to drastically reduce the time-to-hire problem plaguing most companies today.\r\nWhat We Do: We innovate. We understand. We collaborate. We move forward. We get IT done.\r\n\r\nHow We Do It:\r\nWe partner with world-class organizations that offer exciting career paths to their employees.\r\nWe cultivate relationships with the best and brightest talent in the marketplace.\r\nWe leverage technology in a way that is helping to redefine the staffing industry.\r\nOur Results: We solve today's critical staffing challenges, while delivering best-of-class professionals to our clients.