AV Classroom Support Technician

AV Support Technician

The AV Support Technician provides essential AV services, technical support, and videoconferencing support for technology-enhanced classrooms and learning spaces. This role involves offering basic training to faculty and end-users, performing quality assurance assessments, and maintaining documentation. The position requires a strong technical background for diagnosing and resolving issues independently within a team environment.

Key Responsibilities

• Visit classrooms and learning spaces to test equipment, update software, and perform light technical duties.
• Assist AV staff with troubleshooting technologies such as laptop setups, Zoom, Panopto, and other audio/video equipment.
• Document activities, events, and materials used in service tickets or reports.
• Recommend solutions to general problems and inquiries from clients according to established practices.
• Support faculty in using room technology, including Zoom, PowerPoint, and Panopto.
• Provide troubleshooting assistance to users in a courteous and professional manner.
• Assist with presentation setup and IT needs to ensure lectures are properly recorded or streamed.
• Manage inventory of campus classroom spaces, including gathering product information and performing data entry.

Required Qualifications

Education: High school diploma or equivalent.

Experience: Experience in the AV industry or working with electronics.

Technical Skills: Familiarity with video conferencing software (Zoom and Teams) and technical proficiency with Windows and Apple operating systems.

Preferred Qualifications

• A bachelor's degree in an analytical field or an equivalent combination of education, training, and experience.
• 1 year of professional experience in the AV industry.
• 1 year of experience with video conferencing software (Zoom and Teams) and computing/networking technologies.
• 1 year of experience with Crestron and QSYS products or comparable systems.
• 1 year of knowledge of lecture capture platforms like Panopto.
• 1 year of experience troubleshooting VC and AV system problems under pressure.

Skills & Competencies

• Excellent written, verbal, and analytical communication skills.
• Ability to work effectively within a team environment.
• Strong customer service focus.
• Ability to manage multiple tasks while maintaining focus on priorities.
• Capacity to maintain respectful and effective working relationships with various parties.

Work Environment

• Ability to lift and transport AV equipment weighing 3050 lbs.
• Ability to climb ladders up to 20 feet.
• Willingness to move between multiple locations and buildings.
• Availability for occasional evening or weekend work is required.
• Must be able to commute to the Chicago campus as needed.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.