Executive Meeting Manager

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy's portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal's Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Location

Viceroy Chicago, IL

Overview

Direct booking and detailing of small meeting and room blocks for various clients to include both corporate and social clientele. Maximizes profitability and revenue of the hotel by upselling in order to achieve sales goals.

Responsibilities

• Perform job responsibilities in accordance with organizational standards.
• Cultivate client partnerships and ensure that all details are communicated and executed for a successful and enjoyable experience for all involved.
• Actively sell guest rooms/food & beverage to small groups, ensuring monthly and quarter goals are met
• Review sales contracts as well as other key details such as room blocks, cut-off date, special concessions and attrition clauses and validate with clients.
• Monitor and enforce specific deadline dates related to group rooms cut–off, BEO requirements and function guarantees.
• Create and distribute group resumes, communicate any changes to appropriate departments and people in a timely manner.
• Recommend enhancements and or upgrades to maximize revenue.
• Engage in site visits and/or other client meetings.
• Confirm payment information.
• Participate in weekly Sales Meeting, Operations Meeting, BEO Meeting and any other required meetings relevant to role.
• Prepare Proposals and/or contracts to advise prospective guests primarily of the hotel meeting space and rate availability. Calculate and quote prices within guidelines for the same.
• Professionally represent the hotel by participating in client and industry functions.
• Actively sell guest rooms and food & beverage to small groups, ensuring monthly and quarter goals are met
• Obtain rooming list details and request deposits where applicable
• Maintain a Passion & Drive to outperform the competition.
• Attend all department and hotel meetings as necessary.
• Follow Standard Operating Procedures (SOPs) as outlined.
• Perform any other job duties as assigned

Qualifications

• Superior Communication Skills (written & verbal, including phone skills)
• Computer Skills (Outlook, Word, Excel)
• Sales Software Knowledge Helpful (i.e. Delphi/SalesPro/Marriott Systems)
• Professional Demeanor
• Demonstrated ability to multi-task, manage time and work well under pressure
• High School Diploma (or equivalent) - College Degree Preferred
• At least 1-2 Years of Sales Experience (preferably in hospitality)
• Superior Negotiation Skills - Proven ability to close deals
• Must hold a valid driver's license and have the ability to call on potential and current clients
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Hospitality is a 24/7 industry therefore, candidates should anticipate working weekends and holidays as needed.
• Sales Skills – Possesses strong ability to influence and/or persuade buying decisions and to close sales or gain commitment from others; creates good rapport and exhibits the ability to grow and maintain key partnerships.
• Communication – Has both verbal and written skills, in order to effectively execute meetings and events this includes keeping the appropriate departments informed with BEOs and other necessary information; actively listens to extract essential information in order to maximize revenue and execute successful meetings and events.
• Organizational Skills - Ability to determine priority tasks and maintain strong attention to detail.