Business Systems Quality Assurance Manager - Augusta

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State. . Maine Revenue Services Operations Division Business Systems Quality Assurance Manager - Augusta Opening Date: July 13, 2026 Closing Date: July 27, 2026 Grade / Admin Unit: 28 / Supervisory Job Class Code: 0386 Salary: $63,689.60 - $ 90,438.40/Annually Position Number: 016303575 Location: Augusta Telework: Partial / Hybrid telework, upon management approval, after completion of probation period. All telework must be performed in the State of Maine. Currently, this position is not eligible for visa sponsorship or STEM OPT extensions. JOB DESCRIPTION: This position is of a managerial nature in directing and overseeing the analysis and design of business procedures for complex revenue service processing operations, their transition to digital processing, and adherence to quality standards. Responsibilities include managing all facets of the systems project life cycle; directing teams/units; establishing effective security controls, quality standards, business requirements, protocols, operational needs, and resource priorities; overseeing complex projects; assessing risk factors; and supervising professional and clerical employees. Work is performed under limited supervision. REPRESENTATIVE TASKS: Directs others in operation planning, evaluation, and system project design activities to ensure that current and new projects meet goals and objectives. Develop, analyze, and evaluate policies, procedures, and plans that bring MRS in compliance with complex system safeguards controls established by the National Institute of Standards and Technology. Oversees development of complex documents to ensure proper delivery of program services and product deliverables. Establishes quality control standards, business requirements, procedures, controls, operational needs, and resource priorities to maintain operational requirements. Develops project plans and identifies critical control points and preventive measures to establish critical limits, monitor procedures, and direct execution of corrective actions. Oversees analysis, testing, and validation of systems and applications to maintain data integrity, comply with quality assurance standards and safeguards requirements, and meet business needs. Provides expert technical advice and consultation to management, stakeholders, and professional staff regarding quality assurance and safeguards standards and associated business practices. Collects and evaluates pertinent data related to projects and proposed legislation to develop reports and recommendations, summarize information, and document trends and results. Collaborates with stakeholders, vendors, project teams, and managers to discuss problems, correct plans, and implement organizational solutions. Oversees the development and integration of performance measures into business processes, and tests system improvements to administer and monitor system changes. Develops continuity plans for the agency in accordance with safeguard standards and emergency management best practice. Monitors and direct analysis of the agency’s interagency and vendor relationships on safeguards. Responds, coordinates, and analyzes multidiscipline safeguard incident response within the agency. Maintain accurate documentation of inventory and lifecycle management of hardware, software, equipment, and other agency assets from acquisition through disposal. Establish and maintain internal controls that promote accountability, reduce risk, and ensure the integrity of financial and asset management data. Implements and complies with human resource laws, policies, procedures, and practices such as: AA/EEO, recruitment, employment, position classification, performance appraisals, training, discipline, contract administration, human resource components of security protocols of agency information security and confidentiality policies, and employee safety. Preference will be given to applicants with experience in managing safeguarding operations; business continuity, disaster recovery and policy planning. MINIMUM QUALIFICATIONS: An eight (8) year combination of education, training, and/or progressively responsible professional experience in project management, systems analysis, business analysis, or related field that demonstrates a thorough knowledge of systems improvement and project management concepts and the ability to develop and implement business plans. Experience must include at least two (2) years supervising teams and/or units. Preference will be given to applicants with experience in managing safeguarding operations; business continuity, disaster recovery and policy planning. APPLICATION INSTRUCTIONS: Please submit a cover letter along with a current resume and three (3) professional references. In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such. CONTACT INFORMATION: For more information or questions specific to the position, please contact Name and email address/phone number (default will be: View email address on click.appcast.io) All job candidates applying for Maine Revenue Services’ positions will be subject to a tax clearance check. To be selected for a position, all returns must be filed, and tax liabilities must be paid in full. The results of the tax clearance check will be documented as part of the selection process. For all candidates not currently employed at Maine Revenue Services: State law requires that applicants seeking initial employment with Maine Revenue Services undergo a fingerprint based state and federal criminal history record check. Benefits of working for the State of Maine: No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including: Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements. Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value). Retirement Plan – The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee. Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense. Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses. Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office. Living Resources Program – Navigate challenging work and life situations with our employee assistance program. Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act. Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions. State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness. Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time. There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request. Thinking about applying? Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart. If you require a paper application, please download and print one HERE . If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting. Join Maine State Government and Make a Difference in Your Community If you're looking for a fulfilling career that allows you to serve the public and make a difference, consider working with Maine State Government! Our departments boast an array of professions, including attorneys, biologists, correctional officers, equipment operators, engineers, human resources professionals, information technology experts, law enforcement officers, nurses, park rangers, social workers, and transportation workers. With more than 100 agencies, boards, and offices, Maine State Government is the perfect place to explore various industries and interests. Whether you're interested in finance or forestry, there's an opportunity for you to help make Maine an even better place to live. eases, there’s a place for you here, and your work will have meaning.