Technician Intern

Position Purpose

Contribute to making Southern States Toyotalift a leader in the material handling industry by providing lift truck solutions to customer base in a timely manner through assisting in repair, service, maintenance, and knowledge of equipment, parts, and products; assisting with diagnosing, adjusting, repairing, or overhauling mechanical, hydraulic, and electrical systems in most all makes of forklifts including sit-down rider type, stand-up rider type, and walk behind type.

Major Tasks, Responsibilities, and Key Accountabilities

Technical and Mechanical

• Assist in and learn trouble shooting to locate mechanical, hydraulic, and electrical malfunctions.
• Operate forklifts for troubleshooting and quality assurance checks after repairs have been completed.
• Assist in and learn the Dismantle, assemble, or reassembly of engines, transmissions, or differentials, fuel systems, and hydraulic and electric components.
• Assist in Servicing forklifts with water, fuel, oils, or lubricants and apply cleaning solvents when needed.
• Use hand or power tools and precision measuring tools where needed.
• Ability to work in a constant state of alertness and safe manner

Parts and Service

• Assist and interact with walk-in customers
• Conduct inventory
• Additional duties may include:
  • Putting away stock
  • Locate items in inventory
  • Service van replenishment

Administrative

• Participate in and stay up to date on TMHU training online.
• Represent company in a professional manner encompassing our mission statement and values.
• Adhere to all posted and documented safety procedures as well as those required by the customer.
• May assist Road Techs in maintaining the service vehicle in a neat and orderly fashion with stock put away upon receipt.
• Report on-the-job injuries to Field Service Manager immediately.
• Ensure work area is left accessible and uncluttered.

Qualifications

• Ability to learn in hands-on style training
• Must possess strong written and verbal communication skills
• Ability and willingness to learn time management skills
• Ability to learn in classroom style training
• Ability and willingness to learn how technologic devices, such as tablets and smartphones assist in the repair, service, and maintenance of equipment
• Experience with farm, construction, material handling, diesel equipment, small engines, and/or components of vehicles and lift trucks a plus

Education and Experience

• High School diploma or GED
• Currently enrolled in a Technical School program related to the Material Handling Industry

Nature and Scope

Chain of command is as follows and can vary by company and branch: Lead Technician, Service Manager, and Branch Operations Manager with accountability to the Branch Manager.

Environmental Job Requirements

The working environment consists of working in all types of weather conditions including wet 20%, humid 50%, and alternating temperatures of outside summer heat and inside air conditioning - 50%. Working near moving mechanical parts - 100%. Fumes or airborne particles, loud noises making it difficult to hear, and working on equipment near moving mechanical parts may be necessary - 80%. Working in high, precarious places, risk of electrical shock, and vibration are also conditions a technician may encounter when working on customer equipment - 30%. Slippery, damp, and uneven walking surfaces on a concrete floor, parking lot, loose rock, or other pavement with worn cracks and holes may make it difficult to walk - 30%. Steel-toed shoes and any other required personal protective equipment are required to be worn, depending on the environment.

Physical Job Requirements

Ability to carry machinery parts up to 100 lbs. a distance of 30 feet or more at waist level.

Lifting requirements: up to 25 pounds - 100%, up to 50 pounds - 50% (requires back support), up to 75 pounds - 35%, up to 100 pounds - 5%. Reaching overhead while moving weight up to 20 lbs. horizontally or vertically from a standing position. Reaching forward to grab, twist, push, or pull a component connected to a lift truck and replacing it with another and exerting up to maximum pressure when removing or connecting the part - 100%. Using hands and fingers to work underneath, in, or to the side of a piece of equipment - 100%. Ability to adjust and focus vision in a limited lighting environment or outside with direct sunlight - 100%. Use of peripheral vision to determine what movement is going on around you while focusing on a piece of machinery or part directly in front of you. Prolonged standing, squatting, bending, or kneeling in one place or position while working on equipment - 80%. Sitting, lying, and leaning on the floor or ground to reach or see a specific component of a piece of equipment - 20%. Climbing and balancing on a ladder 8 feet high or more while using tools to work on a lift - 30%. Lifting 75+ pounds to a height of five feet manually or by chain pulley to install or remove a part - 35%. Bending over forklifts to work on the engine with hand tools for an extended period - 50%. Kneeling on one or both knees and lowering head close to the ground to look up under equipment to replace a part with use of a hand tool may be necessary - 50%. Crawling on both knees to reach something, stepping over a part or tool, twisting at the waist to either side to grab a hand tool, squatting at ground level and balancing on the balls of your feet while stretching up to reach a part of the equipment - 50%. Special requirements for close, distance, color, peripheral, and depth perception vision.