Valet Supervisor

Job DescriptionThe Valet Supervisor provides frontline leadership for the valet team and ensures smooth operations during each shift. This role assigns duties, manages traffic flow, supports guest service needs, and ensures proper handling of guest vehicles and belongings. The supervisor works closely with the Valet Manager and other departments to maintain efficient service during VIP arrivals, events, and peak occupancy periods.ResponsibilitiesSupervise valet attendants during assigned shifts to ensure consistent service standards.Assign duties and coordinate daily tasks for valet attendants.Lead pre-shift meetings to review expectations, VIP arrivals, events, and occupancy levels.Monitor traffic flow and vehicle staging to maintain efficiency and safety.Ensure proper vehicle handling, key control, ticket management, and documentation procedures.Conduct vehicle damage inspections and complete incident reports when necessary.Resolve guest concerns promptly and professionally.Train, coach, and mentor valet team members.Enforce company policies, safety procedures, and appearance standards.Maintain accurate logs, ticket tracking, and operational documentation.Coordinate with the Front Desk and other departments during high-volume periods.Ensure the cleanliness and organization of valet offices, key storage, and staging areas.Assist with scheduling and attendance monitoring.Perform valet attendant duties during peak times as needed.Promote teamwork, professional communication, and a guest-first service culture.Maintain calm professionalism in busy environments.QualificationsHigh School Diploma or GED required.Minimum of 1 year of related valet, hospitality, or customer service experience.Previous leadership or supervisory experience preferred.Strong communication and team leadership skills.Demonstrated ability to provide excellent guest service.Ability to work flexible hours, including nights, weekends, and holidays.Valid driver's license required.Ability to lift up to 50 lbs and work outdoors in all weather conditions.Ability to work in environments with crowd noise and second-hand smoke.Position is safety-sensitive and subject to drug testing.About UsDo you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team!Hard Rock Hotel & Casino Tulsa is Oklahoma's premier gaming and resort destination. This award-winning resort features 2,600+ electronic, poker and table games, 35,000+ square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses' hospitality division.Here's what awaits you:Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.About the TeamImmerse Yourself in World-Class Hospitality with Cherokee Nation EntertainmentThrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operates a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.Step into a world of possibilities:Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms.Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.